POI - REFRESHER

POI - REFRESHER

By Michelle Galvez and Vanessa Cifuentes

Poll

How confident do you feel while completing an Income Calculation?

• 1-25%

• 26-50%

• 51-85%

• 86-100%

​We know that POI is hard to master

We will show you a quick recap of all the important steps you must follow in order to guarantee your calculation was perfectly made and is ready to be posted on our 24-7verification-realtime-support channel for review.

​READY?

Let´s take a look at one of our recent reviews regarding the purchase process with Carvana.

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That´s the importance of our role!!!

But First...

Our customers´ expectations are to have a smooth process and to get their cars easily and fast.

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Let´s start!

​Confirm our case populated the Income Verification WI and go to Admin Purchase.

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First Step

​Recognize the type of income our customer has by simply looking at the documents they sent. If the POI Documents are confusing or it is the first time you see them, please request assistance in our channel.

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Recognizing the type of income our customer has, will dictate the next steps to take so we need you to use your best judgment!

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​-Always look out for self-generated PS-

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Second Step

Review the documents our customer has uploaded. To do this, we will walk you through a quick checklist:

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Third Step

​YES	​REQUIREMENTS
​	​Documents are in the customer’s name.
​	​Documents are most recent and consecutive.
​	​The most recent document provided is dated within 35 days of review date.
​	​Documents contain all four corners and can be read clearly.
​	​Documents were not sent in an editable format. (For example Word)

It is important to know that documents that contain minor alterations, blanks, or blacked-out information may be acceptable so long as the document contains all relevant verification criteria above and allows you to complete an income calculation. However, special judgment should be used in verifying such documents.

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​When in doubt, always ask your TL!

Multiple Choice

Let´s test you memory! Which of the following is not a requirement for POI Documentation?

• All four courners visible.

• It must contain customer´s address.

• It can be sent on a PDF or photo.

• Most be dated within 35 days.

Once the review is over and you determined the documents are valid and can be used for the calculation, do not forget to approve them in Admin Purchase. Always indicate the type of document and the period represented on it or if the document was sent twice.

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Examples:​

• PS Feb ​07-13

• ​BS Jan 01-31

• PS Feb 07-13 Duplicate​

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Fourth Step

the pay period on the PS.

​​Locate

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your Pay Frequency Calculator and enter the dates to confirm the frequency and the hours we can include.

​​Open

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​the regular pay hours and rate for this period. Make sure no differential shift pay calculation needs to be done.

​​Locate

your calculation to see if the customer budgets for his current terms. Always look out for garnishments!

Create

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Fifth Step

Perform the calculation.​ For this example, we will use a PS for W2 Income.

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Post​

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the verified yearly income and confirm if the customer budgets.

Update

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​the right template to notate what was done. Try to include all the information.

Use

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Fifth Step - Continuation

your calculation using the POI APPROVAL workflow in slack.

Seems pretty easy right?

Let´s share some best practices that you own while handling Income Verification WIs that were not included on this lesson!

Fill out the next poll!

Open Ended

Let´s share one best practice that has helped you achieve 100% of cleared properly in POI.

​You are one step closer to master POI!

Get ready to show your knowledge!

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