Calibration 4

Calibration 4

Multiple Select

Ben processed an admin request. This is his note on the app. What is/are missing?

• Resubmission and tampering notes

• Nothing. The note is complete.

• Review of email domain.

• Final phone call/email notes

Multiple Choice

Mark has 2 contacts listed in his CIF - Cathy Potter and Laura Hernandez. Cathy has an admin app and the person Mark has spoken too. She confirmed that Laura should not be an admin on the account. With that, Mark did not add Laura on the main app and did not credential her. Is this correct?

• Yes

• No

​Mark should have run background checks and alerts on both Cathy and Laura, even if Laura is not an admin on the account. This is because Laura is listed on the CIF as a contact.

Multiple Select

Check the image. The alert business search should be run on which name/s?

• The Law Offices of Jeremy C Rosenbaum only

• Jeremy C Rosenbaum

• The Law Offices of Jeremy C Rosenbaum

• Jeremy Rosenbaum Law Offices, Esq

Multiple Select

Paulo is credentialing Cindy Goldstein, PA. The contact listed on the CIF was Cindy Goldstein. As part of the credentialing, Cindy provided a copy of her driver's license with the name Cindy Lovito. When Paulo run a background check, he found that the legal name was Cindy Goldstein. Which name/s should be added in ECT for alert contact, criminal and sxeual searches?

• Cindy Lovito

• Cindy Lovito Goldstein

• Cindy Goldstein, PA

• Cindy Goldstein

Multiple Choice

Jen is credentialing an aircraft leasing company and have provided this as their IOU. Is this acceptable without further clarification?

• Yes

• No

Open Ended

Jen proceeded to ask for futher clarification on the IOU and received this email. What additional information does she need to move forward?

Open Ended

Mike is credentialing a non-profit organization with the IOU as shown on the image. During the call, the customer confirmed with Mike that LN data will be shared with election officials. Is this acceptable? Why/why not?

Multiple Choice

Anne is credentialing Rose Consulting LLC as a law firm. The customer provided their IOU as shown on the image. Is the IOU shown acceptable for law firms?

• Yes - customer was able to provide complete information on their IOU. We can proceed.

• No - the IOU provided does not sound like a law firm. Elaboration is needed.

Open Ended

Anne asked for an elaboration of the IOU and received this email. What do you think is the industry of Rose Consulting LLC?

Multiple Choice

Mark is credentialing Law Office of Mark Yost, LLC. The customer provided this IOU and selected Option 2 in the Consumer Debt Collection Certification. Based on the IOU, can Mark proceed with the collection process without further clarification?

• Yes - customer stated they would enforce judgment and selected Option 2.

• No - the IOU provided appears to only show collections use only. Need further clarification.

Multiple Select

Mark called the customer and they confirm that they will use PR data to enforce judgment related to consumer debt. What should be Mark's next action?

• Obtain documentation of the explanation of IOU via email.

• Send the account to Lead Gen inbox for referral.

• Approve the account and send for 60-day usage audit.

• Deny the account for inappropriate use.

Multiple Select

Jon is credentialing Engfer Law Firm PLLC. The contact's email address in the CIF was [e-mail]. However, Jon noticed that the customer was corresponding to him using a different email address - [e-mail]. What should be Jon's next action?

• Ask the customer to respond to him using the email address listed on the application.

• Deny the customer due to inconsistency on information provided.

• Search if the domain sryp.net is connected to a website of another entity.

• Pay special attention to how the phone will be answered.

Multiple Select

Jon found that the domain sryp.net routes to a website of a different entity - Surety Capital Corporation. What should be Jon's next action?

• Confirm with the customer is this is a DBA name.

• Send for manager's review.

• If not a DBA, confirm with the customer which entity will be using PR data.

• If the other entity is a jointly owned business, attach research of proof of connection.