Effective Communication - 7 Cs

Communicating on the Job:

The 7 Cs of Communication​

By Michelle Costanzo

Multiple Choice

To be _____ means that you use the fewest words necessary to express your idea.

• Complete

• Concise

• Correct

Multiple Choice

Which is more concise?

• Our website presents criteria for determining the best dentist.

• Our Web site has made available many of the things you can use for making a decision on the best dentist.

Multiple Choice

To be _____ means that you include all of the information your audience needs to know in order to address your message.

• Complete

• Concise

• Correct

Multiple Choice

If your message is ______ , it uses specific language that your reader can understand.

• Courteous

• Concrete

• Correct

Multiple Choice

Another word for "concrete" is ....

• unclear

• precise

• certain

Multiple Choice

_______ means that there are no errors, including spelling, grammar, punctuation, or facts.

• Correctness

• Conciseness

• Concreteness

Multiple Choice

Which sentence is written correctly? (pay attention to the differences!)

• Mrs. Lesperance and Ms. Canstonzo are both teachers in this classroom.

• Mrs. Lesperance and Ms. Costanzo are both teachers in this classroom.

• Mrs Lesperance and Ms Costanzo are both teachers in this classroom.

Multiple Choice

What correction should be made to the following sentence?:

What time will we be going to the game.

• "What time" should be changed to "When"

• The period should be changed to a question mark.

• the sentence should be past tense.

Multiple Choice

_______ emphasizes writing in short- and medium-length sentences with words your audience can fully understand.

• Correctness

• Completeness

• Clarity

Multiple Choice

_____: repeating the same idea in multiple ways in the same message.

• Cliche

• Redundancy

• Slang

Multiple Choice

You want to avoid REDUNDANT wording or information because...

• it can make it harder for your audience to be clear about your message.

• It wastes your audience's time.

• You could accidentally contradict yourself.

• All of the above

Multiple Choice

Which word should be deleted from the following sentence to be more CONCISE?

It is a true fact that the U.S. has more divorces per capital
than any country in the world.

• fact

• true

• more

• country

Multiple Choice

Which word or phrase should be deleted?
Timmy said the UFO he spotted was oblong in shape.

• spotted

• oblong

• in shape

• he

Multiple Choice

Which word or phrase should be deleted?
 In my personal opinion, the lines at the Post Office have grown too long.

• personal

• opinion

• my

• too long

Multiple Choice

Select the most PRECISE word for the following sentence:

We plan to _______ the work of exemplary employees
with a certificate of achievement.

• acknowledge

• publicize

• applaud

Multiple Choice

Select the most CLEAR, CONCISE, and PRECISE words:

When replying to an e-mail, __________ enough of the old message for ___________ to recognize the original message.

• include, the recipient

• bring in, someone

• put, the person

Multiple Choice

Select the most PRECISE word:

In the courtroom the attorney ________ that the car was stolen.

• said

• alleged

• thought

Multiple Choice

During communication, people often make ________ that can create _________ to effective communication.

• mistakes; barriers

• references; jokes

• barriers; mistakes

• jokes; barriers

Multiple Choice

Which word is most CONCISE and CLEAR?

• utilize

• use

• employ

Multiple Choice

Which of the following topic sentences is more CLEAR and COMPLETE?

• In the article, "The Mexican Tequila Fish," the Associated Press shows how important the Tequila fish is.

• In the article, "The Mexican Tequila Fish," the Associated Press uses facts to show that the Tequila fish is important to the ecosystem.

• In the article, "The Mexican Tequila Fish," the Associated Press uses scientific facts to show that the Tequila fish is important to the ecosystem.

Multiple Choice

Which answer explains why the underlined phrase is incorrect.

In the article, "The Mexican Tequila Fish," Associated Press
shows how important the Tequila fish is.

• It is not CONCRETE -- it does not provide a specific answer to the question

• It is not COHERENT -- There is not a logical flow to the information being presented

• It is not COURTEOUS -- the writer does not use a respectful tone

Multiple Choice

Which of the following topic sentences is CLEAR and CONCRETE?

• In the article, “Russia Invades Ukraine,” the author uses facts to explain why Russia is invading Ukraine.

• In the article, “Russia Invades Ukraine,” the Associated Press uses historical information to explain that Russia is invading Ukraine.

• In the article, “Russia Invades Ukraine,” the Associated Press uses historical information facts to explain that Russia is invading Ukraine in order to bring Ukraine back under Russian control.

Multiple Choice

A writer wants to introduce their first piece of evidence after the topic sentence. Which of the following is most CONCISE and CLEAR?

• In the article, it states

• The article states

• According to the article, it is said that

• It states in the article

Multiple Choice

Stephanie wants to use something from the following paragraph to show that the Russian military was attacking Ukrainian civilians but isn't sure which part of the paragraph works best.

A Russian missile fragment pierced Mikhail Shcherbakov's ceiling in Kharkiv, the second-largest city in Ukraine. "I heard a noise and woke up. I realized it sounded like artillery," Shcherbakov said. He jumped from the couch and ran to wake his mother, and a missile exploded behind him.

Which of the following sentences is most CONCISE and COHERENT?

• According to the article, “‘I heard noise and woke up. I realized it sounded like artillery," showing that the Russian military was attacking civilians.

• According to the article, one Ukrainian citizen said he heard a noise realized "a missile exploded behind him," showing that the Russian military was attacking civilians.

• According to the article, a missile exploded behind him, showing that the Russian military was attacking civilians.

Multiple Choice

Read the underlined portion of the sentence from a student essay.

This evidence is important to my statement because this tells about how rapidly the Tequila fish were starting to repopulate the lake and move further away from being extinct.

Which option will best make this sentence more CONCISE and COHERENT?

• This evidence tells about how quickly the tequila fish were

• The evidence previously presented shows that the tequila fish were

• This evidence shows that the tequila fish were quickly