Critical Incident Technique

Critical Incident

Group members

Yoannes Yuka (211242003)

Rachelina Larasati (211242004)

Jeane Limeranto (211242015)

What is the differences between incident and accident?

Poll

Something bad which happens that is not expected or intended, and which often damages something or injures someone is called ...

• Incident

• Accident

An event which is either unpleasant or unusual (CALD 3rd ed.)

Incident

Something bad which happens that is not expected or intended, and which often damages something or injures someone (CALD 3rd ed.)

Accident

The correct answer is: Accident

TIC Group 6

Critical Incident Technique

By Yoannes Yuka

Multiple Choice

Critical incident technique is a set of procedures for collecting direct observations of human behavior in such a way as to facilitate their potential usefulness in solving practical problems.

• True

• False

Critical Incident Technique

According to Flanagan (1954) critical incident technique is a set of procedures for collecting direct observations of human behavior in such a way as to facilitate their potential usefulness in solving practical problems and developing broad psychological principles.

The critical incident technique outlines procedures for collecting observed incidents having special significance and meeting systematically defined criteria.

Critical incident technique involves the study of critical incidents - or significant instances of a specific activity - as experienced or observed by the research participants.​

Open Ended

In your own understanding, what is critical incident?

​Is this incident categorized as critical?

An incident is critical if it makes a ‘significant’ contribution, either positively or negatively to the general aim of the activity’ and it should be capable of being critiqued or analysed’. (Flanagan, 1954, p. 338)

Multiple Select

Which statements that indicated as critical incident? (Choose more than one)

• A student who is really engage toward the topic today rise his hand and share his opinion that makes the whole class inspired.

• A teacher ask a question about today's topic and students answer the question.

• A student feels bored with the presentation and starts to annoy his chairmate and make the class not conducive .

• A teacher modifies her teaching style by using some technology assistance, so the class become more lively.

Three parts of information about critical incident:

According to Brannick, Levine, and Morgeson (2007) there are three part of information that should included in critical incident:

1. A statement of what led up to the behavior or the problem.

2. The employee behavior.

3. The consequences of the behavior.

Have you ever experienced a critical incident?

Open Ended

Have you ever experienced a critical incident? Please write one or two sentences about your experience.

Multiple Select

What are the benefits of conducting a critical incident technique as a research method?

• Supports a straightforward qualitative approach

• Offers well proven, clearly defined guidelines for data collection and analysis

• Focuses on real-life human imagination

• Disables the development of practical outcomes

• Relatively flexible and

  has successfully supported education studies

Why

Critical Incident Technique?

The reasons are because, CIT ...

• Supports a straightforward qualitative approach;

• Offers well proven, clearly defined guidelines for data collection and analysis;

• Focuses on real-life human experiences;

• Enables the development of practical outcomes;

• Relatively flexible; and

• Has successfully supported education studies.

How to conduct Critical Incident Technique research?

Systematic and sequential CIT five-step research process:

​

1. Establish the general aims

2. Establish plans and specifications

3. Collect the data

4. Analyze the data

5. Interpret and report the data

TIC Critical Incident Group 6

Let's do a reflection!

​https://padlet.com/211242004/wj2f6gkk36wgx8rf