ITIL 4 Study Aid Practices - Service Desk
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Professional Development
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Professional Development
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Hard
Caryn Sarnicki
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3 Slides • 0 Questions
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ITIL 4 Study Aid - Service Desk
By Your ITIL 4 Foundation Trainers
2
Physical
Bots
Business
Acknowledged
Actioned
Take appropriate action
Virtual
Classified
Owned
People
Business (not a typo, this one is used twice)
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ITIL 4 Study Aid - Service Desk
By Your ITIL 4 Foundation Trainers
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