ITIL 4 Study Aid Practices - Service Desk

ITIL 4 Study Aid - Service Desk

By Your ITIL 4 Foundation Trainers

• Physical

• Bots

• Business

• Acknowledged

• Actioned

• Take appropriate action

• Virtual

• Classified

• Owned

• People

• Business (not a typo, this one is used twice)​

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​Answer Bank:

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Fill in the blank answers