ITIL 4 Study Aid Practices - Problem Management

ITIL 4 Study Aid Practices - Problem Management

By Your ITIL 4 Foundation Trainers

Multiple Choice

Workarounds are documented in problem records...

• Once problem analysis is complete

• At any stage of problem control

• At any stage of error control

• Once problem cause has been determined

Multiple Choice

The effectiveness of workarounds should be evaluated...

• Each time a workaround is used

• Once problem analysis is complete

• Throughout problem identification

• Once a permanent solution is identified

​In the blank spaces before each problem management phrase in Column A, write the letters corresponding to the activities from Column B.

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Answers