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ITIL 4 Homework 3

ITIL 4 Homework 3

Assessment

Presentation

Professional Development

Professional Development

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Created by

Caryn Sarnicki

Used 7+ times

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15 Slides • 14 Questions

1

ITIL 4 Homework 3

By Your ITIL 4 Foundation Trainers

2

Multiple Choice

Which practice is responsible for moving components to live environments?

1

Change Enablement

2

Release Management

3

IT Asset Management

4

Deployment Management

3

media

Which practice is responsible for moving components to live environments?

4

Multiple Choice

What is the definition of change? 

1

To add, modify or remove anything that could have a direct or indirect effect on services

2

To ensure that accurate and reliable information about the configuration of services is available

3

To make new and changed services and features available for use

4

To move new or changed hardware, software, or any other component to live environments

5

media

What is the definition of change?

6

Multiple Choice

Which statement about a change authority is CORRECT?

1

A single change authority should be assigned to authorize all types of change and change models

2

A change authority should be assigned for each type of change and change model

3

Normal changes are pre-authorized and do not need a change authority

4

Emergency changes can be implemented without authorization from a change authority

7

media

Which statement about a change authority is CORRECT?

8

Multiple Choice

What is a standard change?

1

A change that is well understood, fully documented and pre-authorized

2

A change that needs to be assessed, authorized, and scheduled by a change authority

3

A change that doesn’t need a risk assessment because it is required to resolve an incident

4

A change that is assessed, authorized, and scheduled as part of ‘continual improvement’

9

media

What is a standard change?

10

Multiple Choice

What is the PRIMARY use of a change schedule?

1

To support 'incident management' and improvement planning

2

To manage emergency changes

3

To plan changes and help avoid conflicts

4

To manage standard changes

11

media

What is the PRIMARY use of a change schedule?

12

Multiple Choice

Which practice has the purpose of making new and changed services and features available for use?

1

Change Enablement

2

Service Request Management

3

Release Management

4

Deployment Management

13

media

Which practice has the purpose of making new and changed services and features available for use?

14

Multiple Choice

What is the definition of an event? 

1

Any change of state that has significance for the management of a service or other configuration item

2

Any component that needs to be managed in order to deliver an IT service

3

An unplanned interruption to a service or reduction in the quality of a service

4

Any financially valuable component that can contribute to the delivery of an IT product or service

15

media

What is the definition of an event? 

16

Multiple Choice

Which describes the nature of the guiding principles?

1

Guiding principles can guide an organization in all circumstances 

2

Each guiding principle mandates specific actions and decisions

3

An organization will select and adopt only one of the seven guiding principles

4

Guiding principles describe the processes that all organizations must adopt

17

media

Which describes the nature of the guiding principles? 

18

Multiple Choice

What should be done first when applying the ‘focus on value’ guiding principle?

1

Identify the outcomes that the service facilitates 

2

Identify all suppliers and partners involved in the service

3

Determine who the service consumer is in each situation 

4

Determine the cost of providing the service

19

media

What should be done first when applying the ‘focus on value’ guiding principle?

20

Multiple Choice

Which guiding principle recommends collecting data before deciding what can be re-used?

1

Focus on value

2

Start where you are

3

Keep it simple and practical

4

Progress iteratively with feedback

21

media

Which guiding principle recommends collecting data before deciding what can be re-used?

22

Multiple Choice

Which guiding principle recommends organizing work into smaller, manageable sections that can be executed and completed in a timely manner?

1

Focus on value

2

Start where you are

3

Progress iteratively with feedback

4

Collaborate and promote visibility

23

media

Which guiding principle recommends organizing work into smaller, manageable sections that can be executed and completed in a timely manner?

24

Multiple Choice

Which guiding principle recommends that the four dimensions of service management are considered?

1

Think and work holistically

2

Progress iteratively with feedback

3

Focus on value

4

Keep it simple and practical

25

media

Which guiding principle recommends that the four dimensions of service management are considered?

26

Multiple Choice

Which is a key consideration for the guiding principle ‘keep it simple and practical’?

1

Try to create a solution for every exception 

2

Understand how each element contributes to value creation

3

Ignore the conflicting objectives of different stakeholders

4

Start with a complex solution, then simplify

27

media

Which is a key consideration for the guiding principle ‘keep it simple and practical’?

28

Multiple Choice

Which ITIL concept describes governance?

1

The seven guiding principles

2

The four dimensions of service management

3

The service value chain

4

The service value system

29

media

Which ITIL concept describes governance?

ITIL 4 Homework 3

By Your ITIL 4 Foundation Trainers

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