ITIL 4 Homework 3

ITIL 4 Homework 3

By Your ITIL 4 Foundation Trainers

Multiple Choice

Which practice is responsible for moving components to live environments?

• Change Enablement

• Release Management

• IT Asset Management

• Deployment Management

​Which practice is responsible for moving components to live environments?

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Multiple Choice

What is the definition of change? 

• To add, modify or remove anything that could have a direct or indirect effect on services

• To ensure that accurate and reliable information about the configuration of services is available

• To make new and changed services and features available for use

• To move new or changed hardware, software, or any other component to live environments

​What is the definition of change?

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Multiple Choice

Which statement about a change authority is CORRECT?

• A single change authority should be assigned to authorize all types of change and change models

• A change authority should be assigned for each type of change and change model

• Normal changes are pre-authorized and do not need a change authority

• Emergency changes can be implemented without authorization from a change authority

​Which statement about a change authority is CORRECT?

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Multiple Choice

What is a standard change?

• A change that is well understood, fully documented and pre-authorized

• A change that needs to be assessed, authorized, and scheduled by a change authority

• A change that doesn’t need a risk assessment because it is required to resolve an incident

• A change that is assessed, authorized, and scheduled as part of ‘continual improvement’

​What is a standard change?

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Multiple Choice

What is the PRIMARY use of a change schedule?

• To support 'incident management' and improvement planning

• To manage emergency changes

• To plan changes and help avoid conflicts

• To manage standard changes

​What is the PRIMARY use of a change schedule?

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Multiple Choice

Which practice has the purpose of making new and changed services and features available for use?

• Change Enablement

• Service Request Management

• Release Management

• Deployment Management

​Which practice has the purpose of making new and changed services and features available for use?

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Multiple Choice

What is the definition of an event? 

• Any change of state that has significance for the management of a service or other configuration item

• Any component that needs to be managed in order to deliver an IT service

• An unplanned interruption to a service or reduction in the quality of a service

• Any financially valuable component that can contribute to the delivery of an IT product or service

​What is the definition of an event? 

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Multiple Choice

Which describes the nature of the guiding principles?

• Guiding principles can guide an organization in all circumstances 

• Each guiding principle mandates specific actions and decisions

• An organization will select and adopt only one of the seven guiding principles

• Guiding principles describe the processes that all organizations must adopt

​Which describes the nature of the guiding principles? 

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Multiple Choice

What should be done first when applying the ‘focus on value’ guiding principle?

• Identify the outcomes that the service facilitates 

• Identify all suppliers and partners involved in the service

• Determine who the service consumer is in each situation 

• Determine the cost of providing the service

​What should be done first when applying the ‘focus on value’ guiding principle?

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Multiple Choice

Which guiding principle recommends collecting data before deciding what can be re-used?

• Focus on value

• Start where you are

• Keep it simple and practical

• Progress iteratively with feedback

​Which guiding principle recommends collecting data before deciding what can be re-used?

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Multiple Choice

Which guiding principle recommends organizing work into smaller, manageable sections that can be executed and completed in a timely manner?

• Focus on value

• Start where you are

• Progress iteratively with feedback

• Collaborate and promote visibility

​Which guiding principle recommends organizing work into smaller, manageable sections that can be executed and completed in a timely manner?

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Multiple Choice

Which guiding principle recommends that the four dimensions of service management are considered?

• Think and work holistically

• Progress iteratively with feedback

• Focus on value

• Keep it simple and practical

​Which guiding principle recommends that the four dimensions of service management are considered?

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Multiple Choice

Which is a key consideration for the guiding principle ‘keep it simple and practical’?

• Try to create a solution for every exception 

• Understand how each element contributes to value creation

• Ignore the conflicting objectives of different stakeholders

• Start with a complex solution, then simplify

​Which is a key consideration for the guiding principle ‘keep it simple and practical’?

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Multiple Choice

Which ITIL concept describes governance?

• The seven guiding principles

• The four dimensions of service management

• The service value chain

• The service value system

​Which ITIL concept describes governance?

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