On Call onboarding

On Call onboarding

Yash Verma

Deeptanshu

Druthi​ Polisetty

Poll

Have you been on call before?

• Yes

• No

Status Quo​

• ​No standardized process

• Not fair and random

• Bugs slipping through the cracks.

Agenda

• ​What does it mean to be an on call? (Expectations)

• ​Process for On call

• ​Tools and Systems

• Next Steps ​

What does it mean to be on call?

‘An ER physician triages the problem, stabilises the patient and hands them over to specialised doctors.’​

​

• Ensure bugs are fixed (P0 or P1)​

• ​Must be available during the on call period

• ​Monitoring

• ​Communicate

Open Ended

Which tools do you use to monitor bugs and the stability of our system?

​Monitoring tools and Systems (WIP)

• ​Cloudwatch​

• Dev ops channel on slack (#devops)

• Metabase

• ​BigQuery

• Sentry​

• #bug-reporting​

On call Process

• One engineer will be on call every week from each team. Everyone should be a part of the cycle.

• A positive hand-off to be done for all bugs before the next period.

• Each team can have their own process for deployments, updates, and anything else that might be necessary.

​You may not know everything initially but it is expected that it will be learnt after a few cycles

Questions ?

Overview doc: https://docs.google.com/document/d/1wbeifHOx5nTV1eLd7BMXdWFiG6rogaMnZLALzn6AhAg/edit#

https://docs.google.com/spreadsheets/d/17s7tDzgKyEFkyyJMMYxXi1oY1_XEUdetvkBlCIWYXjE/edit#gid=1590854370

Next steps