Herzberg Two Factory Theory

Herzberg Two Factory Theory

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Multiple Choice

What are the two factors of Herzberg's Motivational Theory

• Poor Hygiene and Motivating Factors

• Management and Peer Review

• Family Life and Work

• Food and Sleep

Incentives which encourage staff to work harder, and include:

• ​Promotion Opportunities

• ​Recognition for a job well done

​Motivation Factors

Hygiene Factors

Frederick Herzberg (1923 - 2000)

Asked 200 workers what motivated them From this developed his Two-Factor Theory He identified 2 things that would affect worker performance Motivation Factors & Hygiene Factors

These need to be in place to ensure demotivation does not place, and includes

• ​Satisfactory Levels of Pay

• ​Good working conditions

​https://www.youtube.com/watch?v=b_6H8STFF14

Multiple Choice

According toHerzberg's Theory, which of the following

would have the strongest positive effect on employee satisfaction?

• quarterly bonus

• increased responsibility

• improved working conditions

• annual employment contract

Multiple Choice

An example of a hygiene factor according to Herzberg is what?

• Salary

• Fringe benefits

• Company rules

• All the above

Multiple Choice

What does Herzberg's theory imply?

• Managers must ensure good working conditions.

• Managers must make sure work is stimulating and enriching.

• Managers must ensure fair compensation for work.

• Managers are responsible for employee's satisfaction.

Multiple Choice

What is the 'hygiene' in Herzberg's 2 factor theory

• Demotivates the employee if the workplace is clean and tidy

• Demotivates the employee if the workplace is unsafe or unattractive to work in.

• Motivates the employee if the workplace is clean

• Demotivates the employee if they have to work long hours

Multiple Choice

According to Herzberg, employees are commonly

most satisfied when offered:

• adequate supervision

• adequate salary

• recognition

• job security

Multiple Choice

Which of the following is a motivator according to Herzberg?

• Working condition: Safe working environment
• Responsibility
• Good wage or salary
• Good relationship with co-workers and boss

Multiple Choice

According to the two-factor theory proposed by Herzberg, which of the following is considered a hygiene factor?

• promotional opportunities

• quality of supervision

• achievement

• recognition

Multiple Choice

How would you apply Herzberg's Theory in a dissatisfactory work environment.

• Ignore dissatisfaction, then help employees find satisfaction

• Eliminate dissatisfaction, then continue on

• Help employees find satisfaction, then eliminate dissatisfaction

• Eliminate dissatisfaction, then help employees find satisfaction

Open Ended

SYM Woodcrafts Ltds new Production Director is keen to improve the motivation of the 250 skilled workers in the factory. She has noted the following:

In the factory

* Machines are now old and break down regularly

* There has been an increase in the number of accidents in the last 2 years

* Managers make the decisions without consulting the skills workers

The Skilled Workers

* Are paid salaries higher than those in similar businesses

* Perform the same tasks every day (e.g. a chair maker makes chairs every day)

* Do not have their achievements recognized by the business

Recommend TWO changes the Production Director can make to improve worker motivation. Use Herzbergs Two=Factor Theory (motivators and hygiene factors) to support your suggested changes

Which ONE of your suggested changes do you think will have the most impact? Justify your choice (9)