Overarching Refresher

Multiple Choice

From the previous slide, should we escalate?

• Yes because we do not have an approved response

• No because I Googled it and found the answer

Multiple Choice

What about the previous interaction makes it an escalation?

• I am obsessed with getting rid of bottled water

• My child and I are anaphylaxis to anything soy... I want to make sure it's safe

Multiple Choice

From the previous slide, what Data Privacy option would you choose?

• Other: Ask Supervisor

• Delete Brand Account/Personal Info

• Portability/3rd Party

• Stop or Delete My Email

Multiple Choice

What reason code should you always choose for incidents regarding data privacy?

• Marketing: Misc Marketing Questions

• Corporate: Misc Corporate Complaints

• Request: Data Privacy Request

Multiple Choice

Up to what amount claim are you able to process without approval?

• $50

• $100

• $75

• Unlimited

Multiple Choice

For Foreign Matter complaints, should the consumer be advised to keep the product in case we need to have the consumer send it to us?

• Yes

• No

Multiple Choice

What makes the previous incident an escalation?

• Wants to know where a product was manufactured

• Detective investigating a burglary

• Product was used to wipe down surfaces

Multiple Choice

What makes this an escalation?

• "I'm writing to comment about your advertisements via Yahoo Mail"

• "this free service is paid for by your advertising dollars"

• "I will be boycotting your business"

Multiple Choice

Are your required to notify the team any time a consumer contacts us regarding an adverse event?

• Yes

• No

Multiple Choice

What makes this a potential safety concern?

• Worried that the scent is going to hurt her cats

• Unscented litter is scented

Multiple Choice

Is it possible for an incident to be both a potential safety concern and an adverse event?

• Yes

• No

Multiple Choice

What queue would you put a fraud incident in once approved by leadership?

• Supervisor

• The brand the consumer contacted us on

• Fraud

• Escalate - Clorox