BSBINS302 Topic Three Review

Open Ended

What are some ways you can obtain (get) feedback regarding workplace information?

There are many ways you can obtain feedback regarding workplace information. Some of these include:

​•interviewing those that use the information

•interviewing those that collect the information

•distributing feedback forms and satisfaction questionnaires

•reviewing audit documents and reports

•analysing complaints from customers and colleagues

•analysing returned goods

•reviewing quality assurance data.

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Open Ended

When getting feedback on workplace information, what areas could we seek feedback for?

Feedback areas can include:

​•clarity of information

•accuracy of information

•sufficiency of information

•timeliness of information

•organisation of information (how it is organised)

•presentation of information (how it is presented)

•ease of interpretation of information

•usefulness of information

relevance of information

Open Ended

Information is used in the workplace for two main activities. What are these?

Information is used in the workplace for two main activities. These are:

​•to complete tasks

•to make decisions

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Open Ended

What questions can we ask when reviewing the contribution of information to helping to complete work tasks?

To review the contribution of information to completing tasks and making decisions you could ask questions, such as:

​•Was the right information available?

•Was the information easily accessible?

•How well was the information organised?

•Was the information presented in the right format?

•How easy was it to interpret the information?

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To review the contribution of information to completing tasks and making decisions you could ask questions, such as:

•Was the information available at the right time?

•Was the information up-to-date?

•Was the information used to complete a task or make a decision?

•Who used the information?

•Did the information assist with completing the assigned business activity?

•What improvements could be made to make the information a more valuable contributor to business activities or decisions?​

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The information needs of a business change over time as businesses are continually changing.

Changes can include:

•increase in customer base

•change in product and services supplied

•new technologies

•increase in number of sites.

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Multiple Choice

What is a gap analysis?

• Analysing where the business is now and where does it want to be

• Analysing where the business was in the past and where they are now

​Conducting a gap analysis

When completing a gap analysis, you are looking for information regarding the future needs, such as:

​•Is new information required?

•Are there new systems or technology?

•Is the company changing or adding new products or services?

•Are our customer’s expectations changing?

•Has our customer demographic changed?

•Does the company have additional reporting requirements?

•Have legislative or regulatory requirements changed?

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Open Ended

What are some useful techniques for determining future information needs?

Some useful techniques for determining future information needs can include:

•Reviewing the organisation’s business plan to identify expected growth or technology expenditure.

•Meeting with a member of the management team to understand their vision for the organisation.

•Meeting with external regulatory bodies to understand any future requirements.

•Reviewing feedback received to identify any points that could be translated into future requirements.

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Documenting future needs

Once you have identified the gap you should document the plan that will allow you to bridge that gap. ​

​Your plan should include:

​•summary: current state vs. future state

•detail of future state information needs (gap analysis results)

•required changes to collection processes and reporting

•required system changes and costs

•a process for obtaining approval from management for any changes and costs

•change management plans for implementing identified changes

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