Task VS Contextual Performance

​Task VS Contextual performance

Multiple Choice

Q1. A grocery store clerk’s shift has just ended, and he is almost done closing down his register. Just before finishing his final duties and leaving for the day, he notices that the checkout lines at registers 4 and 5 are so long that they are creating a grocery cart traffic jam in the aisles. He looks around and sees that all employees are busy. He picks up the intercom phone and makes an announcement that his register is now open and invites customers to join his line.

• Task performance

• Contextual performance

• Both task and contextual performance

Multiple Choice

Q2. A manager is interviewing a large amount of prospective employees for an entry-level position in the accounting department. She spends all day reading applications, speaking to nervous job applicants, and showing them around the office.

• Task performance

• Contextual performance

• Both task and contextual performance

Multiple Choice

Q3. A police officer is patrolling the streets of a major metropolitan city at 3 a.m. in the morning. He is in a particularly dangerous neighborhood and encounters a robbery in action. He radios for help and then gets out of the car to intervene.

• Task performance

• Contextual performance

• Both task and contextual performance

Multiple Choice

Q4. A medical office receptionist is sick for the day, and her back up was unable to fill in for her. All staff in the office including technicians, doctors, and nurses take turns helping out with the front desk.

• Task performance

• Contextual performance

• Both task and contextual performance

Multiple Choice

Q5. A professor at a large university is teaching a biology class with 500 freshman students. He has two student aides that help him, but often the demands of the students keep him up until very late at night responding to e-mails. He has a personal policy to respond to all e-mails within 24 hours, but he is known for responding within two to three hours.

• Task performance

• Contextual performance

• Both task and contextual performance

Multiple Choice

Q6. An engraver at a jewelry shop cleans and polishes his tools every day before going home to ensure that they are always in perfect working order.

• Task performance

• Contextual performance

• Both task and contextual performance