On Time Accuracy (NA&EU)

On Time Accuracy

(NA & EU)​

Some text here about the topic of discussion

Multiple Select

Select the type of vendors we work with

Select all that apply

• Prepaid Small Parcel

• Collect

• Collect Truckload

• Prepaid Truckload

​Amazon pays for the carrier to pick up the shipment from the Vendor’s warehouse.

​​Collect

​

​The Vendor is responsible for paying the carrier’s fee to delivery the items to the Amazon’s warehouse

​​Prepaid Small Parcel

• ​Small Trucks

• No appointment needed​

​Prepaid Truckload

​

​​Prepaid

• Big trucks

• Appointment is a must (CRDD)​

Multiple Choice

What does CRDD stand for?

• Central Routing During Delivery

• Carrier Requested Delivery Date

• Carrier Reaching During Day

• Centric Rate Delivery Date

​Carrier Requested Delivery Date

• Prepaid Truckload vendors must create a date to deliver the shipment

• It must be in between the ship window to comply with the policies​

​

​

​

Multiple Select

What are the requirements for a complete POD or BOL?

Select all that apply

• The delivery date

• PO

• A PRO (Tracking/reference shipment number)

• In case it is a scanned document, it needs a visible Amazon timestamp

• The delivery date

• A PRO (Tracking/reference shipment number)

• In case the evidence is a BOL or POD and it is a scanned document, it needs a visible Amazon timestamp

​Proof of Delivery or BOL

Requirements:

​

Multiple Choice

When you get invoice results on Finops, which of the following status is correct to take into consideration?

• MATCHED

• ON HOLD

• POSTED

• AUTHORIZED

The only correct

status for an invoice

to be used is

"POSTED"​

Multiple Choice

What does FRD stand for?

• Freight

  Ready

  Date

• Front Row Delivery

• First Route Delivery

• Freight Routing Day

Freight Ready Date

Type of vendor: Collect  

​

It is the date vendor chooses for Amazon to go pick up the shipment

​You will find in the next slides some investigations to resolve

**They belong to EU Marketplace so make sure you use the correct tools and SOP

Good Luck!

​

Multiple Choice

Open the following link, download the file called "On time Practice EU" and resolve the chargeback in the line #2

https://amazon.awsapps.com/workdocs/index.html#/folder/4738c5966bb50a88d3b4f273852bd02a0bc8cc685c822d4d96bbca8b5bc71624

• POACEU21

• POACEU19

• POACEU18

• POACEU22

Resolution code: POACEU22

​The attached evidence is compliant (Routing Request Response) but the FRD is out of the ship window.

​

It is a rejection even though the PO and ARN match because all of the requirements have to comply

Multiple Choice

Open the following link, download the file called "On time Practice EU" and resolve the chargeback in the line #3

https://amazon.awsapps.com/workdocs/index.html#/folder/4738c5966bb50a88d3b4f273852bd02a0bc8cc685c822d4d96bbca8b5bc71624

• POACEU38

• POACEU39

• POACEU40

• POACEU36

Evidence attached is not what the vendor is requested to send.

The correct evidence should be a Carrier Central Appointment Screenshot​

​​

​

Example:​

Resolution code: POACEU36

Multiple Choice

Open the following link, download the file called "On time Practice EU" and resolve the chargeback in the line #4

https://amazon.awsapps.com/workdocs/index.html#/folder/4738c5966bb50a88d3b4f273852bd02a0bc8cc685c822d4d96bbca8b5bc71624

• POACEU47

• POACEU58

• POACEU48

• POACEU55

Resolution code: POACEU48

Evidence attached is not what the vendor is requested to send.

The correct evidence should be a Proof of Delivery

​

​

Example:​

​

Multiple Choice

Open the following link, download the file called "On time Practice EU" and resolve the chargeback in the line #5

https://amazon.awsapps.com/workdocs/index.html#/folder/4738c5966bb50a88d3b4f273852bd02a0bc8cc685c822d4d96bbca8b5bc71624

• POACEB13

• POACEB12

• POACEB14

• POACEB15

Resolution code: POACEB13

Not filled investigation

​

Part Never Received or All Never Received​

​

PO+ASIN search ​in Finops tools didn't have any results.