Telephoning

How do you answer phone calls from friends? From business partners?

Why is having good phone etiquette important in business?​

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​Group discussion

​Telephoning

Read the post from a business blog.

Explain what good phone etiquette is​.

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​Read and express your point of view.

​Reading

Multiple Choice

Thank you for your time, is a(n) ____

• greeting

• ending

• asking for someone

• introducing someone

Multiple Choice

Nice speaking with you, is a(n) ____

• greeting

• ending

• asking for someone

• introducing someone

Multiple Choice

Could I speak to ___? This _____

• greeting

• ending

• asking for someone

• introducing someone

Multiple Choice

'Is ... available?' Here we are ____

• greeting

• ending

• asking for someone

• introducing someone

Multiple Choice

Choose the similar in meaning.

Hello, my name is Robert and I work for Bronson Industries.

• Can you connect me to extension

• I will call you back

• May I speaki to

• I'm calling from

Multiple Choice

Choose the similar in meaning.

I would like to talk to the director of the sales department.

• Can you connect me to extension

• I will call you back

• May I speaki to

• I'm calling from

Multiple Choice

Choose the similar in meaning.

Please expect a call from me on Thursday.

• Can you connect me to extension

• I will call you back

• May I speaki to

• I'm calling from

Multiple Choice

Choose the similar in meaning.

Will you direct my phone call to Number 443?

• Can you connect me to extension

• I will call you back

• May I speaki to

• I'm calling from

Multiple Choice

Choose the similar in meaning.

It's important to behave with politeness on the telephone.

• courtesy

• mercy

• cautious

• safety

​by name - connected - telephone - extension - courtesy

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Read the paraphrase article. Fill in the blanks with the correct words and phrases from the word bank.

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