Viết bức thu phàn nàn (write a complaint email)

​Writing complaint emails

​To make complaint emails effectively in an email, you should use formal language and:

​ 1. explain why you're writing

2. describe the problem

3. ​explain how you tried to fix the problem (optional)

4. say what you want the store to do​

Multiple Choice

I bought a B300 laptop on December 5th, and it has a problem

• explain why you are writing

• describe the problem

• explain how you tried to fix the problem

• say what you want the store to do

Multiple Choice

It crashes when I play games

• explain why you are writing

• describe the problem

• explain how you tried to fix the problem

• say what you want the store to do

Multiple Choice

I would like you to replace it.

• explain why you're writing

• describe the problem

• explain how you tried to fix the problem

• say what you want the store to do

Multiple Choice

I tried restarting it, but it still does not work.

• explain why you are writing

• describe the problem

• explain how you tried to fix the problem

• say what you want the store to do