Chapter 3 Prostart Year 1

© Copyright 2017 by the National Restaurant Association Educational Foundation (NRAEF). All rights reserved.

THE EXPECTATIONS OF AN INDUSTRY PROFESSIONAL

Professionalism is the combination of:
• Trained skills
• Polite and positive behaviors
• Good judgment

2

Multiple Choice

Professionalism Includes all the following except

• Good Judgment

• Positive Attitude

• Nice Colored Resume

• Training Skills

YOUR PRESENCE AT WORK

Professional image:
• Show up according to the schedule
• Clean and neat appearance
• Well-maintained and ironed uniform

YOUR PRESENCE AT WORK

•Hemmed trousers

•Double-breasted jacket

•Apron

•Neckerchief

•Hat or toque

4

Cooks and chef uniforms:
•Comfoable leather shoes

YOUR PRESENCE AT WORK

Front-of-the-house uniforms:
•Vary by operation

•Jewelry may be limited

•Clean, ironed clothing

•Reflect company dress code

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YOUR ATTITUDE AT WORK

•Positive attitude

•Remain upbeat and calm

•Flexible approach

•Reflects respect of yourself, your work, and other people

YOUR ACTIONS AT WORK

•Work well with others

•Take responsibility for results

•Respect for others

•Communication skills

•Strong commitment

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TEAMWORK

•Takes a team of professionals

•Uses team members’ strengths

•More success as a group

•Respect opinions

•Create positive results

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PERSONAL RESPONSIBILITY

•Follow directions

•Follow time frame

•Communicate

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ETHICS

•Code of conduct

•Ethics—set of moral values
o Based on honesty, integrity, and respect
o Influenced by backgrounds, religious beliefs, personal code of conduct, experiences

•Workplace ethics—professional tone and behaviors
o Acceptable vs. unacceptable

Multiple Choice

Your Actions At Work include all of the following EXCEPT

• Teamwork

• Going to work an hour early

• Admitting when you are Wrong

  Take Personal Responsibility

• Following a Code of Ethics

Open Ended

Why is Diversity in the Workplace Important

WORKPLACE DIVERSITY

Diversity
•Backgrounds

•Experiences

•Opinions

•Religions

•Ages

•Talents

•Abilities

Benefits
•Pleasant work environment

•Stronger relationships

•Team success

11

Stereotypes, Bias, Prejudice, Cultural tendencies

• Stereotypes—generalizations about a particular group

• Prejudice—judgments unrelated to abilities

• Bias—based on a prejudice

• Cultural tendencies—based on beliefs and habits

Some text here about the topic of discussion

Open Ended

In your opinion what is the difference between Empathy and Sympathy

Match

Match the following

• Generalizations about a particular Group

• Judgements unrelated to abilities

• based on prejudice

• Based on Beliefs and Habits

Stereotypes

Prejudice

Bias

Cultural Tendencies

• Stereotypes

• Prejudice

• Bias

• Cultural Tendencies

SHOWING EMPATHY

•Empathy—identifying with feelings, thoughts, or attitudes

•Nonjudgmental acceptance

•Genuine concern

•Connect with coworkers

•Build trust and respect

FEEDBACK

•Helpful information

•Working well/needs improvement

•Primary tool managers use

•Quick and verbal

•Formal performance evaluation

•Continuous feedback

•Accept and learn from feedback

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RESIGNING FROM A JOB

•Reasons
o Better opportunity
o Change in school schedule

• Two weeks’ notice
• Inform in person
• Letter of resignation

o Avoid negative comments
o Thank employer

• Leave on a positive note

Multiple Choice

How long should you give an employer when Resigning

• one day

• one week

• Two weeks

• Three Weeks

Multiple Choice

Reason to Resign in person and with a letter

• So you make sure you get paid

• Make sure you get shifts

• To leave on a positive note

• I don't think I need to inform my employer I am leaving

RESIGNATION LETTER EXAMPLE

Multiple Choice

Why did faith quit her job at uptown grill

• She Hated her manager

• She Hated the job

• She is perusing long term goals

• She doesn't like the pay