MAKING APPOINTMENT

MAKING A MEDICAL

APPOINTMENT BY

PHONE

Material: Making an appointment

By Bryan Kennedy

Receptionist : Who is the policy holder on that?

Patient

: It’s me.

Receptionist : Who is your employer?

Patient

: I work for Google?

Receptionist : Okay that’s just about everything that I need, you will need to bring your ID

and Insurance card to your appointment on January 27th and 1:45, Oh and that’s
at our Baverly Hills location. Is There anything else that I can do for you?

Patient

: No thank you for your help, have a great day.

Receptionist : Thank yiu, you as well, goodbye.

Patient

: Goodbye.

In Indonesia, we rarely make a phone call for an
appointent to see a doctor.

But in some countries, especially in developed
countries such as: US, UK, Japan, China, France etc,
we have to make an appointment first.

Now, the question is ........... Do you know
what is the meaning of “Appointment?”

How do you say “Appointment” in Bahasa
Indonesia?

Today we are going to learn how to make an
Appointment with a doctor using telephone.

Now, see the following example.

Now analyze the example dialogue.
Write down on your book the following
information:
1.

Introduction

2.

Asking and Telling the reason

3.

Offering the schedule

4.

Asking for location of booking

5.

Asking and telling for the schedule

6.

Confirm the patient about her status

7.

Asking and giving for the date of birth

8.

Asking and giving for the adress

9.

Asking and giving for phone number

10.

Asking and giving information about insurance type.

11.

Asking and giving infomation about work

12.

Telling all the information got from the patient