Emails and letters in business context

Multiple Choice

Which of the following options related to complimentary close is considered the most formal?

• Sincerely yours

• Best regards

• Cheers

• Faithfully yours

Multiple Choice

Which of the following statements is TRUE?

• The main function of signature in the email is to show off the writer’s position and promote personal branding.

• To foster communication in the world of business today, the CC field in an email is used to keep recipients in the loop.

• The use of the attached file helps the writer save time by not having to write anything in the email.

• When writing a business letter, you should write complex sentences and advanced structures to impress readers.

Multiple Choice

Which of the following statements is TRUE?

• The BBC is used to track information and ensure prompt responses from the sender.

• The CC and BCC field help save the email automatically and thus prevent email losses.

• CC is used in offices quite often while BCC is banned due to its informality and disrespect of the sender.

• When the BBC field in the email is used, recipients in the TO and CC field are unable to see all addresses in it.

Multiple Choice

When you « Reply All », who receives the email?

• You and the sender

• Everyone who receives the initial email

• Everyone plus you

• Only the sender

Multiple Choice

« Good morning Mr. Thomas » is an example of __________.

• Salutation

• Email body

• Closing statement

• CC

Multiple Choice

What is the first part of an email address called? (the underlined part) [e-mail]

• Recipient

• Host name

• User name

• Log in

Multiple Choice

The Subject Line is used for __________.

• writing the email message

• homework assignments

• giving a brief description of the email

• emoticons

Multiple Choice

You should ___________ your email before sending. Once it is sent, you cannot get it back.

• review

• return

• respond

• outline