Employability Skills prt 2

Soft Skills Part 2

Topics 5-11

Open Ended

What do you consider on time?

On Time

Every job has a start and end time

Some jobs have the same hours each day

Some have the same hours but on different days

Some have the same days but different hours

Multiple Select

What hours of the day would you like to work (select all that apply)

• 8-11

• 11-2

• 2-5

• 5-9

• After 9

Each Job

Each job is different in when you need to be there. When you start working at a
job, your boss or company that you work for will give you some idea of what your
hours of work will be.

Some jobs work the same hours each day each week. Teachers at the high school
are scheduled to work from 7:30am to 3:00pm. A lot of teachers work earlier and
later than that in order to make sure their students are getting everything they
need. Teachers for the most part work 5 days a week. 9 months of the year.

Looking at other jobs

Hospital workers- People who work in the medical field or at hospitals work 12
hour shifts. That means they will work from 7:00 am to 7:00 pm (day shift) or
7:00pm to 7:00 am (Night shift). They will only work 3 days a week instead of 5
days a week.

Firefighters/police/emt- Each of these jobs will work for several days in a row and
then are off for several.

Resturants- These types of jobs might look like you work every tuesday, friday and
saturday from 12:00 to 10:00.

Each job has different hours of operation or when they are open to when they
close.

Open Ended

What days of the week would you like to work (typically 3 or more)

Days that you work

Just like a types of jobs work different hours, they also may work different number
of days.

Jobs also have certain days that they are off. Most jobs are only off when there is
a federal holiday (christmas, thanksgiving, new years) but even then they might
not be off the whole day, just some part of it

Some jobs work 3 days a week, or 5 days a week. And every combination in
between.

Arriving on time

It is very important that you know when you need to show up for your job. Say
your Job starts at 9:00am. When should you show up for your shift? 9:15am?
8:45am? 10:00am?

It is a good rule to show up to your job between 10-15 minutes before you start
your job. That way you are at the job site and are ready to go when you clock in at
the start of your shift.

What happens?

What happens if you do not arrive on time for your job? With most jobs business is
either open or getting ready to open when employees clock in. If you are late
everyday, that means a part of the business is not ready to go. If you work at
mcdonalds and you are in charge of making french fries but are late. Are people
going to upset when they don’t get their fries???

If you are late to a job a lot and do not have a reason why you are late, the boss or
company that you work for will want to talk with you about why you are late. They
will probably give you some sort of warning when it happens to much. If it keeps
happening after you get your warning, then you will probably be written up or could
be fired.

Clocking out

At the end of the day you will clock out at the end of your shift. Sometimes you get
extra work and have to clock out late. When that happens, you usually get some
extra money for your extra work. You will usually only clock out early if you have to
leave work for a specific reason (dr appointment, sick, etc).

You can’t just decide to leave work just because you want to. If you were you’d
follow the same kind of procedure as clocking in late.

Breaks

Most jobs are legally required to give you a certain number of breaks depending
on when you work.

4 hours- 15 minute break

8 hours- two 15 minute breaks and a 30 minute lunch

Some jobs require that you clock in and out for breaks and lunches so that they
can keep track if you are taking them or not. It is important that you come back
from your break on time.

Being Ready or Dressed for work

Open Ended

What do you do in order to get ready for work or school in the morning?

Dressed for work

School and work are similar in ways that you want to get ready.

Starting with your morning routine. What do you do to get ready in the morning
after you have woken up?

●Eat breakfast

●Watch tv

●Get dressed

●Brush teeth

●Deodorant

●Shower in the morning

Making sure

Some things you want to make sure you have done in order to start the day the
best way possible

●Brush your teeth

●Comb your hair

●Put on deodorant

●Wash your face

●Shower (in the morning or night before)

Multiple Choice

Who is ready for work?

Eating Breakfast

Breakfast or the first meal of the
day is one of the most important
meals to have. Breakfast is going
to provide you with energy to help
get you through the day.

Open Ended

What do you like to e

Wearing your uniform

When you are getting ready for work you will want to have your uniform ready and
cleaned. You will probably want your uniform hanging up so it doesn’t get wrinkly.

You will put your uniform on before you head to your job so that way you are ready
to work.

You will wear your uniform the entire time that you are working. You can’t take it off
whenever you want. Your uniform lets people know that you work there. It also
shows your boss that you are here to work

Different jobs

Different jobs require different
uniforms.

Uniforms sometimes get dirty
depending on the job. A
construction worker’s uniform will
get dirty on the job. A fire fighters
uniform is big and heavy to help
protect them during a fire

Draw

Circle the clothes you think are appropriate to wear to work as apart of an uniform

Some jobs give you a uniform when you start the job

Others you have to buy your own uniform or clothes.

As a teacher at Kirkwood, there isn’t a strict dress code. I tend to wear a collared
shirt and khakis or jeans. I do tend to wear kirkwood shirts but I don’t just wear
random t-shirts.

If i worked in an office, like edward jones, Id have to wear a suit every day.

Looking the part

Some jobs require that you look a certain way or have your appearance look a
certain way.

Some times that means you need to get a haircut or shave. Like Disney world
doesn’t want their workers to have facial hair, so the men have to be clean
shaven.

Some places want a more “clean” look so if you have tattoos or piercings you have
to hide them or take them out.

Open Ended

What does it mean to be safe?

What does it mean to be safe

●Seat belts

●Wearing gloves (when dealing with food)

●Dress warmly or appropriately

●Wearing helmet or pads (elbow, knee, wrist)

Definition of safe

Safe means that you are protected from or not exposed to danger or risk; not likely
to be harmed or lost.

What jobs do you do

●Dishes

●Vacuums

●Taking out the trash

●Laundry (washing/folding)

●Clean room

●Yard work

●

Pioneer Perks

Jobs in the coffee Shop

●Barista

○Hot Drinks- could spill on yourself and burn yourself

○All drinks- you need to watch where you walk because you might spill the drink. Not only does
it make a mess, you can also cause someone to slip and fall.

○Using the equipment- whether it is using the hot coffee machine, or using the blender to make
cold brew, we need to be careful and aware of our surrounding so that we dont hurt ourselves
or others.

●Cashier

○May not seem like it but using the register can have some safety issues (papercut, jammed
finger)

Jobs at where we work that you need to be safe

Meramec/Chartwells/ Kitchen

●Chef/Cook

○The cooks and chefs have to be safe in lots of ways

■Using knives and other sharp utensils

■Using the stove/oven (heat)

■Using a fryer (hot oil)

●Worker

○Cleaning with cleaning chemicals

○Mop the floor (use wet floor sign)

○Using the dishwasher (be careful of sharp utensils/ hot water used to clean and sanitize the
utensils)

How you can be safe

●Be aware and look at what’s around you

●Wear gloves

○Keeps your hands clean

○Keeps whatever you are touching clean

○Switch gloves when touching something new

●Wash your hands

●Know where things go

●Ask you boss

Staying safe

●Let your boss know (calmly, but quickly)

○If you are sick

○If something is broken

○If someone else is not being safe

○If you spilled something and you cleaned it up

●Take your time, don’t try to rush to finish a job

●Lift with your knees and not your back

●Keep your work area clean and clear

●Use a machine if possible for lifting or moving objects (cart/dolly/forklift)

●Wear protective gear (earmuffs/plugs, hard hat, safety goggles)

PPE

Due to Covid-19 you may notice that a lot of businesses use PPE or Personal
Protective Equipment. This not only is meant to protect the workers but it also
helps protect you or the customers.

●Mask

●Face Shield/Badger Shield

●Plexiglass wall

●Alternate seating

●Limited or restricted capacity

More protective equipment

Some jobs, depending on what you work with will have other equipment that they
use to help keep their workers safe. What are some things people wear to keep
themselves safe?

More staying safe

●Take a break if you can

●Don’t take shortcuts

●Be aware if there are new guidelines or safety procedures (your boss would
let you know.

●Know where the emergency exits are

●Know your jobs safety procedures (fire, earthquake, tornado, intruder)

Workplace safety

https://www.youtube.com/watch?v=Xx_w4fXFDUU

Home | Occupational Safety and Health Administration

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Open Ended

What do you consider Conflict?

What is a conflict

Conflict can be a disagreement or an argument.

Open Ended

What are some ways people can have conflicts?

Open Ended

What are some causes for conflicts?

Open Ended

Have you ever been in conflict with someone?

Conflict resolution

Conflict resolution is the process in which two or more people work towards a solution to a problem or dispute.

The problem negatively affects one person or multiple people and has escalated to the point where it needs to

be addressed. Participants are then work together to reach a solution.

This is an important skill to have because it helps people be more productive and have better communication

skills

Open Ended

How was the conflict resolved?

4/5 types of conflict resolution

1.

Lose-lose- the problem is not solved

2.

Win-lose- one person wins or gets their way, the other loses or doesnt get what they
want

3.

Compromise- get some of what you want

4.

Win-Win- each person gets what they want!

5.

Win-Win-Win ("The important difference here is with win-win-win we all win, me too. I
win for having successfully mediated a conflict at work.")

Watch The Office Highlight: Conflict Resolution - NBC.com

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How to Resolve Conflict

1.

Don’t act defensive.

In a conflict it can be easy to be defensive. You might say a lot of yes or no’s but it
shows that you are not seeing the other person’s point of view. In conflict
resolution, it is important to see the other person’s point of view. You don’t have to
agree with the person, but it is important to listen to them and hear what they have
to say. Just like you have an opinion, the other person does to and its important to
hear them out

2. Don't point fingers.

Just like you don’t want to be to defensive, you also don’t want to be to offensive.

Don’t blame someone else. Don’t say it was their fault if you don’t know for sure. It

is important to let each person talk and don’t try to have them shut down or be

blamed.

You wouldn’t want someone to do that to you.

3. Let the person explain themselves, and actively listen.

Listening is KEY. Your goal is often to get your voice in as much as possible so

you can explain every little detail of your argument and try as hard as you can to

get the opposing party to see your side.

Instead, let the other person explain themselves, uninterrupted. You may find that

you misinterpreted their original argument and you'll be more equipped to handle

compromising or collaborating on a new solution when you've taken the time to

listen, think, and plan.

4. Use "I" statements.

Using "I" statements, such as "I feel like I'm not getting the chance to explain

myself" rather than "You're not listening to me" can totally transform your

conversation. These sentences will make your argument more about your

emotions, opinions, personal beliefs, and morals, rather than about all the things

you don't like about the opposing party. No one can disagree with something you

believe or standby, and it makes for a more respectful debate.

5. Maintain a calm tone.

You need to remain level-headed in order to think rationally about a solution that

appeases both parties.

You need to make sure that if you are upset, you give yourself time to calm down.

You're allowed to yell, cry, vent, or whatever else you need, but do it on your own

time. When you enter the conflict resolution meeting, you should be calm and

ready to debate with consideration for differing perspectives.

6. Show a willingness to compromise or collaborate

For smaller, trivial conflicts, avoiding them may make sense. An accommodating

style may work when the other party seems to care much more about the solution

than you do. And, a competing style could be the choice when there is limited time

to make a decision and you simply need to put your foot down.

However, in most other significant conflicts, it's essential to come to some sort of

agreement between both parties. Thus, you sometimes need to let go of your

pride and your grip on your argument. Show the opposing party that, as much as

you care about the conflict and about your side, you care more about coming to a

solution that pleases everyone and has the necessary impact.

7. Don't take anything personally.

A conflict with a customer or team member is typically not a conflict with you,

personally. It usually involves your professional role or something that occurred to

or with you. Thus, a conflict that emerges is never an attack on you.

Many people get defensive or upset or refuse to budge on an argument because

they cling to their viewpoint as a part of themselves. If you can learn to separate

yourself from the conflict, it will be a lot easier to accept compromise or a

collaborated solution that is, at the end of the day, better for all parties involved.

8. Pay close attention to nonverbal communication.

Not everyone is great at handling conflict head-on. These are the people who

might typically lean towards avoiding or accommodating as their conflict

management styles. Basically, these people don't like conflict and won't always be

transparent with you about what they want or need. In these situations, it's

important to pay attention to their nonverbal communication.

Body language can tell you when someone is saying one thing but means

another. By being emotionally aware, you can notice when someone's posture,

gestures, or facial expressions differ from their words. When someone says "I'm

fine," you can tell they're not fine if they avert their eyes. Then, you can create an

environment that makes that person feel more comfortable being honest with you.

9. Know when to apologize and forgive.

Two of the hardest words to say are, "I'm sorry." It's not easy to apologize when

you feel like you were right all along. Don't let your stubborn attitude and pride

deter you from making amends with the opposing party.

In an instance when the party might be responsible for apologizing to you, you

may feel so riled up about comments they made that you don't think you can

forgive them. However, these relationships are professional, first. Put aside your

personal annoyances and forgive that person. This will make for a healthier

relationship moving forward.