Unit 2

Unit 2 : Products in retail banking

Finding out what a customer needs

​Giving a customer advice

​Making suggestions

We use can + infinitive to talk about possibility or ability in the present.

​

​Can

LANGUAGE

thu lãi suất

​nhu cầu tài chính

bản sao kê

bưu điện

thẻ ngân hàng

Earn interest

Financial needs

Statement

Post

Bank card

​

VOCABULARY

Multiple Choice

1. The bank offers current and deposit accounts, and loans.

• False

• True

• No In4

• I Don't Know

Multiple Choice

2. You can get a safe deposit box.

• False

• True

• No In4

• I Don't Know

Multiple Choice

3. You can earn interest with a current account.

• False

• True

• No in4

• I Don't Know

Multiple Choice

4. You can talk to an expert about your financial needs.

• False

• True

• No in4

• I Don't Know

Multiple Choice

5. Customers can only use cash dispensers at the bank.

• False

• True

• No in4

• I Don't Know

Multiple Choice

6. You receive statements by post once a month.

• False

• True

• No in4

• I Don't Know

Multiple Choice

7. You can only get short - term loans at this bank.

• False

• True

• No in4

• I Don't Know

Multiple Choice

8. You need a bank card to withdraw money from the cash dispenser.

• False

• True

• No in4

• I Don't Know

​Look at Sven Johnson's onl banking account. What can he do onl?

Match 1-6 to A-F

​

Fill in the Blanks

1. Change an amount

2. Check how much money he has

3. Look at amounts received

4. Make a payment

5. Move funds from one account to another

6. Print out the page

Write your answer. EX: 1B 2A 3C

​Look at this onl banking web page.Then complete the sentences below with words from the web page.

​

Multiple Choice

1. The amount of money in your account is your ____

• Balance

• Keep track

• Transfer

• View

Multiple Choice

2. When you regularly check how much money is in your account, you ____ of your money.

• Balance

• Keep track

• Transfer

• View

Multiple Choice

3. When you move money from one account to another, you ___ it.

• Balance

• Transfer

• Manage

• View

Multiple Choice

4. With online banking you can ___ the transactions you make straight away.

• Balance

• Transfer

• Manage

• View

Multiple Choice

5. You can ___ your regular payments like direct debits and standing orders.

• Balance

• Transfer

• Manage

• View

Multiple Choice

6. You can ___ your statements of account to your computer.

• Download

• Transfer

• Manage

• Payments

Multiple Choice

7. When you have bills to pay , you can make ___ online.

• Download

• Transfer

• Manage

• Payments

​Will and Be able to

1. S + will + be able to + inf

   -> I will be able to become involved in the next trip with my friend

2. Will + S + be able to + inf

   Will not or won't + be able to + inf

   -> Will he be able to download his statements? - Yes, he will./ No, he won't.

3. After will, we use be able to (not can/can't)

ở trong công ty

​sự đào tạo

tư vấn khách hàng

dịch vụ chăm sóc khách hàng khóa học

In-company

​Training

Customer advisor

Customer service

Course

VOCABULARY

Reading 4 : Put the words in the box together and complete these online banking tips.

We will randomly select one person to answer.

ANSWERS:

1. button

2. action

3. transfer

4. password

5. balance

6. statement

Multiple Choice

Who is the course for?

• A. Managers

• B. Customer advisers

• C. All bank employees

2. We use the present continuous and be going to + inf to talk about plans or intentions.

1. We use will to make the predictions and talk about decisions made at the time of speaking and timetabled events.

FUTURE FORMS

Fill in the Blanks

Complete this email using will, be going to or the present continuous.

1. Our company

( offer ) a telephone training course next week

Fill in the Blanks

2. and I

( take ) part in it.

Fill in the Blanks

3. I think it

( be ) very interesting

Fill in the Blanks

4. I hope I

( learn ) more about customer service in this course.

Fill in the Blanks

5. But I think at the end I

( be ) help customers with different problems.

Fill in the Blanks

6. We

(have) the training here at the company

Fill in the Blanks

7. so I

(not be) at my desk on Tuesday.

Fill in the Blanks

8. I

( tell ) you all about it at lunch on Wednesday

Fill in the Blanks

Match words and phrases 1-7 to definition a-g.

Write your all answer

EX: 1a 2b 3c

​​EX of Comparative:

The colder the weather is, the worse I feel

Jun learns English better than his brother This problem is more difficult than that others

​​EX of Superlative:

It's the shortest brigde I've ever seen

Andy is the most intelligent in his class

It is the least practical plan for us

Fill in the Blanks

1. An overdraft is

( expensive ) way to borrow money.

Fill in the Blanks

2. Online banking is

( easy ) going to the bank

Fill in the Blanks

3. This is

( high ) rate you can get

Fill in the Blanks

4. An ATM is

( convenient ) waiting at the bank .

Fill in the Blanks

5. The fees and charges for a mortgage at the building society are

( low ) the ones at the bank .

Fill in the Blanks

Match 1-5 to a - e to make instructions on how to use online banking . Then put the instructions in the correct order.

Write your answer

EX: 1a 2b 3d

Fill in the Blanks

Complete this email using will or be going to.

1. It

(be) very exciting

Fill in the Blanks

2. because I

(learn) to use English for our telephone helpline.

Fill in the Blanks

3. I hope I

(NOT have) any

problems understanding the people who call.

Fill in the Blanks

4. My hours

(be) from 8 to 5.1

Fill in the Blanks

5. I think I

(answer) questions about cash dispensers, online banking and our banking hours.

Fill in the Blanks

6. I hope I

( NOT forget) anything important.

Fill in the Blanks

7. My boss

(help) me at the beginning

Fill in the Blanks

8. After that I hope I

(be) able to do everything perfectly!

Thanks for your attention!!!

Như Ý

Kiều Nương

Thu Cúc ​