IEN 231: Contacting customers

Multiple Choice

In this email, what does the writer do when they say:

a. refer to the last time that they contacted each other.

• We will deliver the goods ...

• I am writing in connection with .......

• We have the cabinets ...

Multiple Choice

In this email, what does the writer do when they say:

a. refer to the last time that they contacted each other.

• Further to .....

• Future to ...

• I am delighted ....

Multiple Choice

In this email, what does the writer do when they say:

b. give some good or bad news

• We regret to inform you that .....

• We are regret to inform you that ....

• We are delighted to ......

Multiple Choice

In this email, what does the writer do when they say:

b. give some good or bad news

• I regret ....

• I delighted ....

• I am delighted ....

Multiple Choice

In this email, what does the writer do when they say:

c. give a reason for good/ bad news

• This as a result of ........

• This is as a result of ....

• As a result ............

Multiple Choice

In this email, what does the writer do when they say:

c. give a reason for good/ bad news

• Due to is that .....

• This due to .....

• This is due to ......

Fill in the Blank

How would you start a letter about the following?

a. an invoice (no. 679) for a photocopier

With _________ to our invoice no 679 for a photocopier.

Fill in the Blank

How would you start a letter about the following?

b. a meeting you had with the addressee on 16 January.

_______ to our meeting on 16 January, .........

Fill in the Blank

How would you start a letter about the following?

c. an advertisement in The Times newspaper website for the London Trade Fair

I am writing in __________ with your advertisement in The Times newspaper website for the London Trade fair.

Fill in the Blank

How would you start a letter about the following?

d. an application for a post as secretary in your company

With reference to your ___________ for a post as a secretary with this company, .....

Fill in the Blank

How would you start a letter about the following?

e. a fax order for six computers that you received today

Further to your fax order for six computers which ___ received today.

Multiple Select

Complete these sentences using phrases for referring and giving good or bad news.

a._________ your order for some cupboards,

      ________ we have had to increase the price.

• Further to

• With regard to

• I am sorry to tell your that

• I am pleased to inform you

Multiple Select

Complete these sentences using phrases for referring and giving good or bad news.

b.________ your application for a post as secretary,

      ________ that we would like you to start work as soon

      as possible.

• Further

• With reference to

• I am sorry to tell your that

• I am pleased to inform you

Multiple Select

Complete these sentences using phrases for referring and giving good or bad news.

c.________ your application for a post as secretary;

      ________ you were not successful.

• I writing in connection to

• I am writing in connection with

• I regret to inform you that

• I am regret to inform you that

Multiple Select

Complete these sentences using phrases for referring and giving good or bad news.

d.________ our telephone conversation last week,

     _________ that your car is now ready for you to collect.

• I writing in connection to

• Further to

• I am happy to advise you

• I am regret to inform you that

Fill in the Blank

Reply to the message below by saying what you can and cannot do appropriately.

You cannot lower your prices.

Reply: We are _____ to reduce our prices.

Fill in the Blank

Reply to the message below by saying what you can and cannot do appropriately.

You have had to raise your prices because the government has increased the sales tax.

Reply: We have ____ forced to raise our prices because the government has increased the sales tax.

Fill in the Blank

Reply to the message below by saying what you can and cannot do appropriately.

However, you can give them a discount of 5% if their order is for more than $8,000.

Reply: However, we ___ unable to give you a discount of 5% if your order is for more than $8,000.

Fill in the Blank

Reply to the message below by saying what you can and cannot do appropriately.

With regard to their second question, you cannot accept payment in Egyptian pounds, but you can accept US dollars or euros.

Reply: With regard to your second question, we ___ _______to accept payment in Egyptian pounds,but we are able to accept US dollars or euros.

Multiple Choice

Use the information given to write a complete sentence.

a. increase - fall of the dollar

• We been forced to increase our prices. This owning to the fall of the dollar.

• We have been forced to increase our prices. This is owning to the fall of the dollar.

• We have been force to increase our prices. This is owning the fall of the dollar.

Multiple Choice

Use the information given to write a complete sentence.

b. delay the delivery of the goods - strike by airline pilots

• We have been forced to delay the delivery of the goods. This due to a strike by airline pilots.

• We have been forced to delay the delivery of the goods. This is due to pilots strike.

• We have been forced to delay the delivery of the goods. This is due to a strike by airline pilots.

Multiple Choice

Use the information given to write a complete sentence.

c. increase all salaries by 10% - rise in sales

• We are able to increase all salaries by 10%. This is a result of a rise in sales.

• We are able increase all salaries by 10%. This is a result a rise in sales.

• We are able increase all salaries by 10%. This a result of a rise in sales.

Multiple Choice

Use the information given to write a complete sentence.

d. cut all salaries by 10% - fall in sales

• We have been forced to cut all salaries by 10%. This is owing to a fall in sales.

• We have been forced to cut all salaries by 10%. This owing to a fall in sales.

• We have been forced cut all salaries by 10%. This is own to a fall in sales.

Multiple Choice

Use the information given to write a complete sentence.

e. cannot deliver your new order - we have not received your payment for the last order.

• We are unable to deliver your new order. This is due to the fact that unpaid orders.

• We are unable to deliver your new order. This is due to we have not received your payment for the last order.

• We are unable to deliver your new order. This is due to the fact that we have not received your payment for the last order.

Multiple Choice

Use the information given to write a complete sentence.

f. cancel the meeting - a lot of staff have been ill

• We have been forced to cancel the meeting. This is owing to the fact that a lot of ill staff.

• We have been forced to cancel the meeting. This is owing to the fact that a lot of staff have been ill.

• We have been forced to cancel the meeting. This is owing to a lot of staff have been ill.