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HBJ Product Knowledge 2023

HBJ Product Knowledge 2023

Assessment

Presentation

Professional Development

Professional Development

Practice Problem

Hard

Created by

Renovan Nache

FREE Resource

69 Slides • 0 Questions

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Product

Knowledge

2023

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Agenda

History

General

Information

Room &

Suites

Collection

Dining
Venue

Banquet
Facilities

Klub & Spa
Borobudur

Other

Facilities

Awards &
Accolades

Hotel Promo

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General

Information

Hotel Borobudur Jakarta

Conveniently located in the center of Jakarta, close to the

Presidential Palace, the National Monument, Grand Indonesia

shopping mall, and government offices.

Hotel Borobudur Jakarta is unique amongst Jakarta hotels in
having a whole 23 acres of landscaped tropical gardens, and
extensive recreational facilities. It is only 35 minutes drive from

Soekarno-Hatta International Airport.

A five-star oasis in the center of a bustling city, this is a hotel

for both business and leisure.

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History

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19
63

1st construction
of the most
luxury hotels
concept with 6-storey building with 220 rooms on Southern Hemisphere
by President Soekarno.

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65

The construction was temporary stopped and then continue with new concept of 12-storey building with 700 rooms

23

March
1974

InterContinental
Borobudur Hotel

was officially
opened by

Former President

Soeharto, and
first used for
venue of the

Annual

Conference of

PATA.

19
78

The well-known
and legendary

Oxtail Soup first

served at this

hotel.

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86

Five Star

Diamond Award

from Golden
Palm Awards

1995

-

1997

Hotel renovation

with new total
number of room

695

January
1999

Management transition
from InterContinental

Corporation to

Discovery Hotels &
Resorts under JIHD

company and the name

changed to Hotel
Borobudur Jakarta.

2002,
2004

Certification

of ISO

9001/2000 –

Quality of

Management
Service Hotel
Accommodati

on.

20
10

BFSMS certified

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22

Best Family

Hotel

Certified ISO
22000 : 2018

Certified
HACCP

History

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General

Information

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Location

Jalan Lapangan Banteng Selatan,
P.O.Box 1329, Jakarta 10710,
Indonesia
Telephones:
(62-21) 380 5555, (62-21) 380 4444,
(62-21) 383 5000

Instagram:
hotelborobudurjakarta

Facebook & Youtube:
Hotel Borobudur Jakarta

LinkedIn:
Hotel Borobudur Jakarta-Indonesia

Twitter: htlborobudurjkt

TikTok: hotelborobudurjkt

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Room & Suites

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Room & Suites

Collection

Quantity

Room & Suites

SQM

220

Superior Rooms

32

172

Premier Deluxe

32

116

Executive Rooms

32

2

Handicapped Rooms

32

19

Junior Suites

45/48

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Executive Suites

83

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Deluxe Suites

90

Quantity

Room & Suites

SQM

8

Club Deluxe Suites

32

44

Club Suites

54/64

1

Borobudur Suites

201

1

Presidential Suites

225

64

Garden Wing 1 bedroom

75

32

Garden Wing 2 bedroom

108

7

Garden Wing 3 bedroom

183

Total

695

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Room Features

Central Air – Conditioning with individual control

Private bathroom with bathroom telephone extension

IDD Telephone

Satellite TV of 63 channel in 7 languages (Indonesian, English,

French, Italy, China, Japan, Spain)

Safe Deposit Box Digital

Minibar

Bathrobe, slippers, socket for shaver and hair dryer

Electronic key system card

Room & Suites

Premier Deluxe

Superior

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Room Benefits

Daily American Buffet Breakfast at Bogor Café for 1 or 2 persons

Mineral water (2 x 600 ml) per day

Complimentary of Indonesian or English Newspaper starting at

Club Deluxe Room above

Free use of Fitness Center and Health club

Room & Suites

Executive

Club Deluxe

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Junior Suite

Club Suite

Executive Suite

Deluxe Suite

Borobudur Suite

Presidential Suite

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Garden Wing Exterior

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Garden Wing 1 Bedroom

Garden Wing 2 Bedrooms

Garden Wing 3 Bedrooms

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Guest Service

Operational Hour : 24 Hours
(including Operator Service)
Check In Time : 14.00
Check Out Time : 11.00
Concierge Service : 07.00 – 20.00

No Smoking Floors:
7th, 9th, 10th, 11th, 14th, 16th, 17th, and
18th Floor

Smoking Floors:
8th, 12th, and 15th Floor

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Club Discovery

Location:

on 15th, 16th, 17th and 18th floor.

Guest can only smoking in the rooms on 15th& 18thFloor

Type of Room Available:

8 Club Deluxe Rooms
44 Club Suites
1 Borobudur Suite,
1 Presidential Suite
and Private meeting room in the Club Discovery Lounge.

Seating Capacity: 52 seats (Include 2 meeting rooms, 10 &
12 seats)

Club Discovery Lounge

(on 18th floor, no-smoking inside the lounge)

Club Discovery Lounge

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Club Discovery
Benefits

Personalized check-in and check-out

Butler service

Welcoming drink upon arrival

• Breakfast from 06.30 – 10.30
• Afternoon Tea from 15.00 – 17.00
• Evening Cocktail from 18.00 – 20.00

Meal & Beverage Operation:

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Club Discovery
Benefits

Complimentary meeting room usage for 2 hrs per day (non
accumulate) with max capacity of 10 seats upon availability

Complimentary use of personal computer for 15 minutes per day
at Club Lounge

Wireless internet usage at Club Lounge

Complimentary pressing for 1 set of suit upon arrival

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Housekeeping
Service

Daily Service

Morning: 08.00 – 17.00
Afternoon: 14.00 – 23.00
Night: 23.00 – 08.00

Turn Down Service

VIP Only: Daily at 18.00 – 21.00

Available Service – on request

Extra Bed with charges (IDR 700k),
Baby Cot (2 set), Shoeshine Service (for suite
room above).
Loan Items (hair dryer, iron & ironing
board, power plug, praying equipment)

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Laundry Service

Regular Service

Pick up from 07.00 – 11.00, will be delivered
from 14.00 – 20.00 (same day)

Express Service

Pick up from 07.00 – 16.00. It takes 4 hours
of washing process and delivery.

Pressing Service

Pick up from 07.00 – 16.00. It takes 1 hour of
pressing process & delivery

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Dining Venue

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Bogor Cafe

All Day dining restaurant, serving International and Indonesia
specialties and the Legendary “Sop Buntut” (a Javanese oxtail soup).

Location: Lobby Level

Opening Hours: 06.00 – 23.30

Breakfast : 06.00 – 10.00 / 06.00-10.30 (Weekend/PHs*)
Lunch Buffet: 11.30 – 14.30 / 11.30-15.00 (Weekend Brunch)
Dinner Buffet: 18.00 – 22.30

Seating Capacity:

272 seats (include 2 private rooms @ 8 seats)

Dress Code: Smart & Casual

This restaurant has standing smoking area for guest, outside the
outlet building

*) Public Holiday

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Miyama Japanese Restaurant

Presents an exceptional selection of Japanese dishes to suit even the most
discerning Connoisseur of Japanese Cuisine, special Teppanyaki, Sushi
and Tempura counters and a wide variety of traditional Japanese dishes.

Location: Third Level

Opening Hours:

Lunch : 11.30 – 14.30

Dinner : 18.30 – 22.30

Seating Capacity:

147 seats (including 4 tatami rooms @ 8 seats, 1 private room = 6
seats, 1 private teppanyaki = 8 seats)

Dress Code: Smart & Casual

This restaurant has standing smoking area for guest, outside the outlet
building

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Teratai Chinese Restaurant

Modern with fine décor, brings the highest quality of Cantonese dishes.

Location: Lobby Level

Opening Hours:

Lunch : 11.30 – 14.30
Dinner : 18.30 – 22.30
Saturday, Sunday & PH: 09.30 – 15.00 (All you can eat Dim Sum)

Seating Capacity:

154 seats (Indoor = 132 seats & Outdoor/Smoking Area = 22
seats)
including 5 Private Rooms (2 rooms @ 8 seats and 2 rooms @10
seats), 1 VVIP Room = 16 seats)

Dress Code: Smart & Casual

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Bruschetta Italian Restaurant

With its Mediterranean charm and culinary skill of our kitchen
team, Bruschetta offers simply the best of Italian Cuisine.

Location: Third Level

Opening Hours:

Dinner : 18.00 – 22.30

Seating Capacity:

76 seats (include 1 private room = 10 seats)

Dress Code: Smart & Casual

This restaurant has standing smoking area for guest, outside the
outlet building

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Pendopo Lounge

With a beautiful view of garden and swimming pool,
Pendopo Lounge is the perfect place to relax after a busy
day.

Location: Lobby Level

Opening Hours: 07.00 – 01.00

Seating Capacity: 162 seats (Smoking
area/indoor = 70 seats, non-smoking = 24
seats, and Terrace/Smoking Area Outdoor =
68 seats)

Dress Code: Smart & Casual

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Singosari Pool Restaurant

Located between the pool and the Recreation Facility area of the Hotel.

Snack and cool drinks are offered throughout the day.

Opening Hours:

07.00 – 20.00

Seating Capacity:

35 seats (Cabanas and umbrella in front of Singosari Room)

Dress Code:

Casual

Guest can smoke in this restaurant outside area

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An extensive array of home-made bakery, pastries and cakes and home-
made pralines, hot coffee and other can beverages.

Location: Lobby Level

Opening Hours: 06.30 – 22.00

Seating Capacity: 28 Seats (no smoking)

Borobudur Gourmet

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Churchill Wine & Cigar Bar

Cozy atmosphere bar with billiard table, chess and extensive selection of wine
and cigars.

Location:

Lobby Level

Opening Hours:

12.00 – 00.00

Seating Capacity:
Indoor

: 33

Frontier : 45

Dress Code: Smart & Casual

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24 Hours

Room Service

Serves International

Cuisines

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Sop Buntut, Bogor Cafe

Specialty: Oxtail Menus and other International and
Indonesian Menus, Pastries, Take away oxtails.

Pacific Place Mall, 5thFloor Unit 57
Open in May 15th2010.
Opening hours : 10.00 – 22.00
Seating Capacity: 111 seats
Phone Number : 021- 57973238

Pondok Indah Mall 1, GF Street Gallery
Open in May 12th2013
Opening hours: 10.00 – 22.00
Seating Capacity: 90 seats
Phone Number : 021-29529718

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Miyama Don

Japanese Grab-to-Go Food

Opened on 18 Sep ’21

Opening Hours: 08.00-18.00
Seating Capacity = 24 Seats

Location:

Indonesia Stock Exchange

Tower 2, Suite G.02

Ground Floor

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Musro

Opening Hours:
Mon-Sun, 17.00 -00.00

Seating Capacity:

up to 114 Seats

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Grand

Manhattan

Club

(Next project will be change

concept)

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Banquet Facilities

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Function Room Capacity

Type Room

SQM

U Shape

Theatre

Round Table

Reception

Singosari

424

40

400

160-180

200-250

Flores Ballroom

1.272

200

1000

500-600

800-1000

Timor

576

50

120-300

150-220

300-500

Banda A

210

40

100-150

100-120

100-150
Banda B

216

Sumba Room

480

80

400-500

300

300-400

Boardroom

108

30

50

40-50

50

Bangka

60

20

40

30

-
Belitung

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Function Room Capacity

Function Room

Sqm

Outside Building

Singosari Room

424

Singosari Field

1849

Majapahit

-

Second Floor

Flores Promenade

372

Flores A

576

Flores B

696

Flores Ballroom A&B

1272

Timor

576

Function Room

Sqm

Second Floor

Banda A

210

Banda B

216

Jawa

47

Bali

36

Third Floor

Sumba A

240

Sumba B

240

Sumba A & B

480

Sumba C

192

Function Room

Sqm

Third Floor

Boardroom

108

Ante Room

54

Balcony

72

Bangka

60

Belitung

60

Bengkalis

30

Sumatra

40

Lombok

31

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Function Room Capacity

Sqm

3A Floor

Borobudur Convention Center

Total 12 meeting room

19th Floor

Ambon

84

Ceram

56

Ambon & Ceram

140

Nias

84

Nias & Ceram

140

Ambon, Ceram, Nias

224

Sulawesi

64

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Majapahit Room

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Borobudur Backyard

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Wedding Decoration

Classroom Set Up

Round Table Set Up

Corridor

Wedding Decoration

Wedding Decoration

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Klub & Spa
Borobudur

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Locker

Location:

Ground Floor

Operational Hour:

06:00 – 20:00

Features:

Showers & Changing Room

Steam, Sauna, Cold Plunge & Whirlpool

Cold Plunge & Whirlpool

Guest/Member Locker

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Spa Borobudur

Location: 1stFloor

Opening Hour:

06.00 – 20.00

Features:

4 Treatment Cabins for Couple

6 Treatment Cabins for Single

Reflexology Room

Jacuzzi and Personal bathroom

Personal Bathroom and 2 cabins with additional

Bathtub

5 benches

Bali 2, Borobudur 2, Jepang 2,

Thailand 2

Personal Bathroom Only

at Jepang 1, Prambanan, Jimbaran, Thailand.

Personal Bathroom and Bathtub

at Thailand VIP & Bali 1

-

Single Cabin

Couple Cabin

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Spa Borobudur

Manicure &

Pedicure

Body Massages

(Javanese, Balinese, Traditional

Swedish, Shiatsu, Thai &

Stone Massages)

Body Scrub,
Body Mask,
Milk Bath

Facial

Reflexology

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Gym

Location: 2ndFloor

Operational Hours:

06.00 – 20.00

Features:

Cardiovascular

Strength

Aerobic Room

Spinning Room

Others

Treadmill, Cycling
Bike, Recumbent,
Cross Training,
Lateral Training,

Power Mill
(Steppers)

Bench Press,

Shoulder Press, Lat
Pull Down, Chest
Press, Leg Press

Power Swing, Yoga

Swing and other

gym class

Spinning Bikes &
Samsak Boxing

Bosu Ball, Gym Ball,
Medicine Ball, Step,

Stick, Dumble
Plastic & Mat

Spinning Room

Yoga Swing

Cardio Equipment

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Executive Lounge at Klub & Spa Borobudur

Location: 3rdFloor

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Helipad

Location:

Top Level of Klub & Spa
Borobudur Building

Paid Service:

Heli parking will
be charged hourly

Landing will be charged
hourly

Price is including FI (Flight
Information), HLO
(Helicopter Landing
Officer) & Life Safety
Team

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Swimming Pool

Location: Garden

Opening Hour:

06.00 – 20.00

Adult Olympic-sized pool:

Length: 50 m
Width: 15 m
Depth: 1,2 – 3,8 meter

Children Pool:

Length: 10 m
Width: 10 m
Depth: 50 centimeter

Paid Service:

Swimming Lesson

Swimming Pool

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Tennis Court, Table
Tennis & Squash

Location: Garden

Opening Hour: 06.00 – 20.00

Paid Service:

Hitting Partner, Ball Boy, Private Tennis Lesson
for Adult & Children.

Features:

6 Outdoor Tennis Courts
2 Indoor Tennis Courts

1 Table Tennis
3 Squash

Tennis Court

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Multi Court (Basket/
Badminton/Volley Court)

Location: Garden

Opening Hour: 06.00 – 20.00

Court Usage:

1 hour free for guest and member

Paid for non-guest/member

Basket/Badminton/Volley Court

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Tropical Garden at Hotel Borobudur

Jogging Track

Children Playground

Butterfly Dome

Features:
830 meters Jogging Track Children Playground | Borobudur Temple Miniature* | Butterfly Dome* |
Compost House* | Natural flora and fauna* |Garden Fountain*

*Managed and maintained by Landscape Division

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Tropical Garden at Hotel Borobudur

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Other Facilities

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Bank & ATM

Artha Graha International

Garuda Indonesia

Sales Office

Batik Iwan Tirta

Borobudur Gift Shop

Polo Ralph Lauren

Verde Shop

In-House Clinic

Leather Shop

Mon-Sun 08.30 – 20.00

Mon-Sun 10.00 – 18.00

Mon-Sun 08.30 – 15,00

Sat 08.30 – 11.00

Mon-Sun 10.00 – 20.00

Mon-Sun 09.00 – 19.00

Mon-Sun 08.30 – 20.00

Mon-Sun 10.00 – 19.00

Mon-Sun 24 Hours

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Bank & ATM

Artha Graha International

Garuda Indonesia

Sales Office

Batik Iwan Tirta

Borobudur Gift Shop

Polo Ralph Lauren

Verde Shop

In-House Clinic

Leather Shop

Mon-Sun 08.30 – 20.00

Mon-Sun 10.00 – 18.00

Mon-Sun 08.30 – 15,00

Sat 08.30 – 11.00

Mon-Sun 10.00 – 20.00

Mon-Sun 09.00 – 19.00

Mon-Sun 08.30 – 20.00

Mon-Sun 10.00 – 19.00

Mon-Sun 24 Hours

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Main Building Configuration

Floor

Features

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Function Room: Ambon, Ceram, Nias and Sulawesi

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Club Deluxe, Club Suite, Borobudur Suite, Presidential Suite. Club Discovery Lounge

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Club Deluxe, Deluxe Suite, Club Suite,

15 & 16

Executive, Deluxe Suite, Club Suite (Floor 15 = Smoking Floor)

12 & 14

Premier Deluxe, Junior Suite, Deluxe Suite (Floor 12 = Smoking Floor)

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Premier Deluxe, Junior Suite, Executive Suite

7 - 10

Superior, Junior Suite, Executive Suite (Floor 8 = Smoking Floor)

5 & 6

Storages

3 A

Borobudur Convention Center

3

2

1

Department Offices, Laundry, Stores, Lockers, Workshop, etc.

Outside Main

Building

Majapahit, Singosari Restaurant, Klub & Spa Borobudur, Swimming Pool, Tennis Court, Multi-Court
(Basket/Volley/Badminton), Borobudur Backyard, Tropical Garden, Garden Wing Suites

​Executive office, Miyama Restaurant, Bruschetta Restaurant, and Function Room: Boardroom, Sumatra, Lombok, Sumba A, Sumba B, Sumba C, Bengkalis, Bangka and Belitung.

​Lobby, Pendopo Lounge, Bogor Café, Churchill Cigar & Bar, Teratai Restaurant, Shopping Arcade, Musro, Club Manhattan and Function Room: Flores A&B, Timor, Banda A&B, Jawa and Bali.

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Awards &
Accolades

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Best Family Hotel – Exquisite Award 2022

Certified ISO 22000 : 2018 Food Safety Management System 2022

Certified Hazard Analysis Critical Control Points HACCP 2022

Green Hotel Award 2019 – 2021 by Kemenpar

Indonesia Best Employer Brand Award 2018- 2019

13th Employer Branding Awards - Employer Branding Institute India

ITTA Indonesia Travel and Tourism Awards

Indonesia Leading City Hotel 2014/2015

Indonesia Leading Business Hotel 2014/2015/2017/2018

World Luxury Hotel Awards

Luxury Green Hotel (Regional Winner: Southern Asia) 2016

Luxury City Hotel 2015

Global Luxury Green Hotel 2014

ASEAN Tourism Forum 2014 - 2016

TOP 10 – ASEAN Green Hotel Awards

Certified Eco Hotel Management System

by PT. TUV Rheinland Indonesia (2013 – 2016)

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1st Prize of the Best Green Hotel by National Hotel Green Award 2013
by Indonesian Ministry of Tourism and Creative Economy
HAPA (2012 - 2014)

Hotel Of The Year, Signature Stay Experience
General Manager of the Year, Executive Chef of the Year

ITTA Indonesia Travel and Tourism Award (2012)

2012/2013 Indonesia Leading MICE Hotel
2012/2013 Jakarta Leading City Hotel

PROPER Blue Category Hotel - Ministry of Environment (2012)
Environmental Ambassador By EPI (2010)
ECO Hotel by TUV Rheinland Indonesia (2010)
Hospitality Asia Platinum Awards (2008)

The Most Innovative Food and Beverage Personality 2008 - 2010
The Most Innovative Western Cuisine Restaurant 2008 – 2010

Jakarta’s Best Restaurant Award (2007)
ISO 9001:2000 (in 2002 & 2004)

Quality of Management Services Hotel Accommodation

Five Star Diamond Award from Golden Palm Award (1986)

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Promo
March
2023

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Thank You

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Product

Knowledge

2023

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