
HBJ Product Knowledge 2023
Presentation
•
Professional Development
•
Professional Development
•
Practice Problem
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Hard
Renovan Nache
FREE Resource
69 Slides • 0 Questions
1
Product
Knowledge
2023
2
Agenda
History
General
Information
Room &
Suites
Collection
Dining
Venue
Banquet
Facilities
Klub & Spa
Borobudur
Other
Facilities
Awards &
Accolades
Hotel Promo
3
General
Information
Hotel Borobudur Jakarta
Conveniently located in the center of Jakarta, close to the
Presidential Palace, the National Monument, Grand Indonesia
shopping mall, and government offices.
Hotel Borobudur Jakarta is unique amongst Jakarta hotels in
having a whole 23 acres of landscaped tropical gardens, and
extensive recreational facilities. It is only 35 minutes drive from
Soekarno-Hatta International Airport.
A five-star oasis in the center of a bustling city, this is a hotel
for both business and leisure.
4
History
5
19
63
1st construction
of the most
luxury hotels
concept with 6-storey building with 220 rooms on Southern Hemisphere
by President Soekarno.
19
65
The construction was temporary stopped and then continue with new concept of 12-storey building with 700 rooms
23
March
1974
InterContinental
Borobudur Hotel
was officially
opened by
Former President
Soeharto, and
first used for
venue of the
Annual
Conference of
PATA.
19
78
The well-known
and legendary
Oxtail Soup first
served at this
hotel.
19
86
Five Star
Diamond Award
from Golden
Palm Awards
1995
-
1997
Hotel renovation
with new total
number of room
695
January
1999
Management transition
from InterContinental
Corporation to
Discovery Hotels &
Resorts under JIHD
company and the name
changed to Hotel
Borobudur Jakarta.
2002,
2004
Certification
of ISO
9001/2000 –
Quality of
Management
Service Hotel
Accommodati
on.
20
10
BFSMS certified
20
22
Best Family
Hotel
Certified ISO
22000 : 2018
Certified
HACCP
History
6
General
Information
7
Location
Jalan Lapangan Banteng Selatan,
P.O.Box 1329, Jakarta 10710,
Indonesia
Telephones:
(62-21) 380 5555, (62-21) 380 4444,
(62-21) 383 5000
Instagram:
hotelborobudurjakarta
Facebook & Youtube:
Hotel Borobudur Jakarta
LinkedIn:
Hotel Borobudur Jakarta-Indonesia
Twitter: htlborobudurjkt
TikTok: hotelborobudurjkt
8
Room & Suites
9
Room & Suites
Collection
Quantity
Room & Suites
SQM
220
Superior Rooms
32
172
Premier Deluxe
32
116
Executive Rooms
32
2
Handicapped Rooms
32
19
Junior Suites
45/48
4
Executive Suites
83
5
Deluxe Suites
90
Quantity
Room & Suites
SQM
8
Club Deluxe Suites
32
44
Club Suites
54/64
1
Borobudur Suites
201
1
Presidential Suites
225
64
Garden Wing 1 bedroom
75
32
Garden Wing 2 bedroom
108
7
Garden Wing 3 bedroom
183
Total
695
10
Room Features
▪ Central Air – Conditioning with individual control
▪ Private bathroom with bathroom telephone extension
▪ IDD Telephone
▪ Satellite TV of 63 channel in 7 languages (Indonesian, English,
French, Italy, China, Japan, Spain)
▪ Safe Deposit Box Digital
▪ Minibar
▪ Bathrobe, slippers, socket for shaver and hair dryer
▪ Electronic key system card
Room & Suites
Premier Deluxe
Superior
11
Room Benefits
▪ Daily American Buffet Breakfast at Bogor Café for 1 or 2 persons
▪ Mineral water (2 x 600 ml) per day
▪ Complimentary of Indonesian or English Newspaper starting at
Club Deluxe Room above
▪ Free use of Fitness Center and Health club
Room & Suites
Executive
Club Deluxe
12
Junior Suite
Club Suite
Executive Suite
Deluxe Suite
Borobudur Suite
Presidential Suite
13
Garden Wing Exterior
14
Garden Wing 1 Bedroom
Garden Wing 2 Bedrooms
Garden Wing 3 Bedrooms
15
Guest Service
Operational Hour : 24 Hours
(including Operator Service)
Check In Time : 14.00
Check Out Time : 11.00
Concierge Service : 07.00 – 20.00
No Smoking Floors:
7th, 9th, 10th, 11th, 14th, 16th, 17th, and
18th Floor
Smoking Floors:
8th, 12th, and 15th Floor
16
Club Discovery
Location:
on 15th, 16th, 17th and 18th floor.
Guest can only smoking in the rooms on 15th& 18thFloor
Type of Room Available:
8 Club Deluxe Rooms
44 Club Suites
1 Borobudur Suite,
1 Presidential Suite
and Private meeting room in the Club Discovery Lounge.
Seating Capacity: 52 seats (Include 2 meeting rooms, 10 &
12 seats)
Club Discovery Lounge
(on 18th floor, no-smoking inside the lounge)
Club Discovery Lounge
17
Club Discovery
Benefits
Personalized check-in and check-out
Butler service
Welcoming drink upon arrival
• Breakfast from 06.30 – 10.30
• Afternoon Tea from 15.00 – 17.00
• Evening Cocktail from 18.00 – 20.00
Meal & Beverage Operation:
18
Club Discovery
Benefits
Complimentary meeting room usage for 2 hrs per day (non
accumulate) with max capacity of 10 seats upon availability
Complimentary use of personal computer for 15 minutes per day
at Club Lounge
Wireless internet usage at Club Lounge
Complimentary pressing for 1 set of suit upon arrival
19
Housekeeping
Service
Daily Service
Morning: 08.00 – 17.00
Afternoon: 14.00 – 23.00
Night: 23.00 – 08.00
Turn Down Service
VIP Only: Daily at 18.00 – 21.00
Available Service – on request
Extra Bed with charges (IDR 700k),
Baby Cot (2 set), Shoeshine Service (for suite
room above).
Loan Items (hair dryer, iron & ironing
board, power plug, praying equipment)
20
Laundry Service
Regular Service
Pick up from 07.00 – 11.00, will be delivered
from 14.00 – 20.00 (same day)
Express Service
Pick up from 07.00 – 16.00. It takes 4 hours
of washing process and delivery.
Pressing Service
Pick up from 07.00 – 16.00. It takes 1 hour of
pressing process & delivery
21
Dining Venue
22
Bogor Cafe
All Day dining restaurant, serving International and Indonesia
specialties and the Legendary “Sop Buntut” (a Javanese oxtail soup).
Location: Lobby Level
Opening Hours: 06.00 – 23.30
Breakfast : 06.00 – 10.00 / 06.00-10.30 (Weekend/PHs*)
Lunch Buffet: 11.30 – 14.30 / 11.30-15.00 (Weekend Brunch)
Dinner Buffet: 18.00 – 22.30
Seating Capacity:
272 seats (include 2 private rooms @ 8 seats)
Dress Code: Smart & Casual
This restaurant has standing smoking area for guest, outside the
outlet building
*) Public Holiday
23
Miyama Japanese Restaurant
Presents an exceptional selection of Japanese dishes to suit even the most
discerning Connoisseur of Japanese Cuisine, special Teppanyaki, Sushi
and Tempura counters and a wide variety of traditional Japanese dishes.
Location: Third Level
Opening Hours:
Lunch : 11.30 – 14.30
Dinner : 18.30 – 22.30
Seating Capacity:
147 seats (including 4 tatami rooms @ 8 seats, 1 private room = 6
seats, 1 private teppanyaki = 8 seats)
Dress Code: Smart & Casual
This restaurant has standing smoking area for guest, outside the outlet
building
24
Teratai Chinese Restaurant
Modern with fine décor, brings the highest quality of Cantonese dishes.
Location: Lobby Level
Opening Hours:
Lunch : 11.30 – 14.30
Dinner : 18.30 – 22.30
Saturday, Sunday & PH: 09.30 – 15.00 (All you can eat Dim Sum)
Seating Capacity:
154 seats (Indoor = 132 seats & Outdoor/Smoking Area = 22
seats)
including 5 Private Rooms (2 rooms @ 8 seats and 2 rooms @10
seats), 1 VVIP Room = 16 seats)
Dress Code: Smart & Casual
25
Bruschetta Italian Restaurant
With its Mediterranean charm and culinary skill of our kitchen
team, Bruschetta offers simply the best of Italian Cuisine.
Location: Third Level
Opening Hours:
Dinner : 18.00 – 22.30
Seating Capacity:
76 seats (include 1 private room = 10 seats)
Dress Code: Smart & Casual
This restaurant has standing smoking area for guest, outside the
outlet building
26
Pendopo Lounge
With a beautiful view of garden and swimming pool,
Pendopo Lounge is the perfect place to relax after a busy
day.
Location: Lobby Level
Opening Hours: 07.00 – 01.00
Seating Capacity: 162 seats (Smoking
area/indoor = 70 seats, non-smoking = 24
seats, and Terrace/Smoking Area Outdoor =
68 seats)
Dress Code: Smart & Casual
27
Singosari Pool Restaurant
Located between the pool and the Recreation Facility area of the Hotel.
Snack and cool drinks are offered throughout the day.
Opening Hours:
07.00 – 20.00
Seating Capacity:
35 seats (Cabanas and umbrella in front of Singosari Room)
Dress Code:
Casual
Guest can smoke in this restaurant outside area
28
An extensive array of home-made bakery, pastries and cakes and home-
made pralines, hot coffee and other can beverages.
Location: Lobby Level
Opening Hours: 06.30 – 22.00
Seating Capacity: 28 Seats (no smoking)
Borobudur Gourmet
29
Churchill Wine & Cigar Bar
Cozy atmosphere bar with billiard table, chess and extensive selection of wine
and cigars.
Location:
Lobby Level
Opening Hours:
12.00 – 00.00
Seating Capacity:
Indoor
: 33
Frontier : 45
Dress Code: Smart & Casual
30
24 Hours
Room Service
Serves International
Cuisines
31
Sop Buntut, Bogor Cafe
Specialty: Oxtail Menus and other International and
Indonesian Menus, Pastries, Take away oxtails.
Pacific Place Mall, 5thFloor Unit 57
Open in May 15th2010.
Opening hours : 10.00 – 22.00
Seating Capacity: 111 seats
Phone Number : 021- 57973238
Pondok Indah Mall 1, GF Street Gallery
Open in May 12th2013
Opening hours: 10.00 – 22.00
Seating Capacity: 90 seats
Phone Number : 021-29529718
32
Miyama Don
Japanese Grab-to-Go Food
Opened on 18 Sep ’21
Opening Hours: 08.00-18.00
Seating Capacity = 24 Seats
Location:
Indonesia Stock Exchange
Tower 2, Suite G.02
Ground Floor
33
Musro
Opening Hours:
Mon-Sun, 17.00 -00.00
Seating Capacity:
up to 114 Seats
34
Grand
Manhattan
Club
(Next project will be change
concept)
35
Banquet Facilities
36
37
Function Room Capacity
Type Room
SQM
U Shape
Theatre
Round Table
Reception
Singosari
424
40
400
160-180
200-250
Flores Ballroom
1.272
200
1000
500-600
800-1000
Timor
576
50
120-300
150-220
300-500
Banda A
210
40
100-150
100-120
100-150
Banda B
216
Sumba Room
480
80
400-500
300
300-400
Boardroom
108
30
50
40-50
50
Bangka
60
20
40
30
-
Belitung
38
Function Room Capacity
Function Room
Sqm
Outside Building
Singosari Room
424
Singosari Field
1849
Majapahit
-
Second Floor
Flores Promenade
372
Flores A
576
Flores B
696
Flores Ballroom A&B
1272
Timor
576
Function Room
Sqm
Second Floor
Banda A
210
Banda B
216
Jawa
47
Bali
36
Third Floor
Sumba A
240
Sumba B
240
Sumba A & B
480
Sumba C
192
Function Room
Sqm
Third Floor
Boardroom
108
Ante Room
54
Balcony
72
Bangka
60
Belitung
60
Bengkalis
30
Sumatra
40
Lombok
31
39
Function Room Capacity
Sqm
3A Floor
Borobudur Convention Center
Total 12 meeting room
19th Floor
Ambon
84
Ceram
56
Ambon & Ceram
140
Nias
84
Nias & Ceram
140
Ambon, Ceram, Nias
224
Sulawesi
64
40
Majapahit Room
41
Borobudur Backyard
42
Wedding Decoration
Classroom Set Up
Round Table Set Up
Corridor
Wedding Decoration
Wedding Decoration
43
Klub & Spa
Borobudur
44
Locker
Location:
Ground Floor
Operational Hour:
06:00 – 20:00
Features:
Showers & Changing Room
Steam, Sauna, Cold Plunge & Whirlpool
Cold Plunge & Whirlpool
Guest/Member Locker
45
Spa Borobudur
Location: 1stFloor
Opening Hour:
06.00 – 20.00
Features:
4 Treatment Cabins for Couple
6 Treatment Cabins for Single
Reflexology Room
Jacuzzi and Personal bathroom
Personal Bathroom and 2 cabins with additional
Bathtub
5 benches
Bali 2, Borobudur 2, Jepang 2,
Thailand 2
Personal Bathroom Only
at Jepang 1, Prambanan, Jimbaran, Thailand.
Personal Bathroom and Bathtub
at Thailand VIP & Bali 1
-
Single Cabin
Couple Cabin
46
Spa Borobudur
Manicure &
Pedicure
Body Massages
(Javanese, Balinese, Traditional
Swedish, Shiatsu, Thai &
Stone Massages)
Body Scrub,
Body Mask,
Milk Bath
Facial
Reflexology
47
Gym
Location: 2ndFloor
Operational Hours:
06.00 – 20.00
Features:
Cardiovascular
Strength
Aerobic Room
Spinning Room
Others
Treadmill, Cycling
Bike, Recumbent,
Cross Training,
Lateral Training,
Power Mill
(Steppers)
Bench Press,
Shoulder Press, Lat
Pull Down, Chest
Press, Leg Press
Power Swing, Yoga
Swing and other
gym class
Spinning Bikes &
Samsak Boxing
Bosu Ball, Gym Ball,
Medicine Ball, Step,
Stick, Dumble
Plastic & Mat
Spinning Room
Yoga Swing
Cardio Equipment
48
Executive Lounge at Klub & Spa Borobudur
Location: 3rdFloor
49
Helipad
Location:
Top Level of Klub & Spa
Borobudur Building
Paid Service:
•Heli parking will
be charged hourly
•Landing will be charged
hourly
•Price is including FI (Flight
Information), HLO
(Helicopter Landing
Officer) & Life Safety
Team
50
Swimming Pool
Location: Garden
Opening Hour:
06.00 – 20.00
Adult Olympic-sized pool:
Length: 50 m
Width: 15 m
Depth: 1,2 – 3,8 meter
Children Pool:
Length: 10 m
Width: 10 m
Depth: 50 centimeter
Paid Service:
Swimming Lesson
Swimming Pool
51
Tennis Court, Table
Tennis & Squash
Location: Garden
Opening Hour: 06.00 – 20.00
Paid Service:
Hitting Partner, Ball Boy, Private Tennis Lesson
for Adult & Children.
Features:
6 Outdoor Tennis Courts
2 Indoor Tennis Courts
1 Table Tennis
3 Squash
Tennis Court
52
Multi Court (Basket/
Badminton/Volley Court)
Location: Garden
Opening Hour: 06.00 – 20.00
Court Usage:
•1 hour free for guest and member
•Paid for non-guest/member
Basket/Badminton/Volley Court
53
Tropical Garden at Hotel Borobudur
Jogging Track
Children Playground
Butterfly Dome
Features:
830 meters Jogging Track Children Playground | Borobudur Temple Miniature* | Butterfly Dome* |
Compost House* | Natural flora and fauna* |Garden Fountain*
*Managed and maintained by Landscape Division
54
Tropical Garden at Hotel Borobudur
55
Other Facilities
56
Bank & ATM
Artha Graha International
Garuda Indonesia
Sales Office
Batik Iwan Tirta
Borobudur Gift Shop
Polo Ralph Lauren
Verde Shop
In-House Clinic
Leather Shop
Mon-Sun 08.30 – 20.00
Mon-Sun 10.00 – 18.00
Mon-Sun 08.30 – 15,00
Sat 08.30 – 11.00
Mon-Sun 10.00 – 20.00
Mon-Sun 09.00 – 19.00
Mon-Sun 08.30 – 20.00
Mon-Sun 10.00 – 19.00
Mon-Sun 24 Hours
57
Bank & ATM
Artha Graha International
Garuda Indonesia
Sales Office
Batik Iwan Tirta
Borobudur Gift Shop
Polo Ralph Lauren
Verde Shop
In-House Clinic
Leather Shop
Mon-Sun 08.30 – 20.00
Mon-Sun 10.00 – 18.00
Mon-Sun 08.30 – 15,00
Sat 08.30 – 11.00
Mon-Sun 10.00 – 20.00
Mon-Sun 09.00 – 19.00
Mon-Sun 08.30 – 20.00
Mon-Sun 10.00 – 19.00
Mon-Sun 24 Hours
58
Main Building Configuration
Floor
Features
19
Function Room: Ambon, Ceram, Nias and Sulawesi
18
Club Deluxe, Club Suite, Borobudur Suite, Presidential Suite. Club Discovery Lounge
17
Club Deluxe, Deluxe Suite, Club Suite,
15 & 16
Executive, Deluxe Suite, Club Suite (Floor 15 = Smoking Floor)
12 & 14
Premier Deluxe, Junior Suite, Deluxe Suite (Floor 12 = Smoking Floor)
11
Premier Deluxe, Junior Suite, Executive Suite
7 - 10
Superior, Junior Suite, Executive Suite (Floor 8 = Smoking Floor)
5 & 6
Storages
3 A
Borobudur Convention Center
3
2
1
Department Offices, Laundry, Stores, Lockers, Workshop, etc.
Outside Main
Building
Majapahit, Singosari Restaurant, Klub & Spa Borobudur, Swimming Pool, Tennis Court, Multi-Court
(Basket/Volley/Badminton), Borobudur Backyard, Tropical Garden, Garden Wing Suites
Executive office, Miyama Restaurant, Bruschetta Restaurant, and Function Room: Boardroom, Sumatra, Lombok, Sumba A, Sumba B, Sumba C, Bengkalis, Bangka and Belitung.
Lobby, Pendopo Lounge, Bogor Café, Churchill Cigar & Bar, Teratai Restaurant, Shopping Arcade, Musro, Club Manhattan and Function Room: Flores A&B, Timor, Banda A&B, Jawa and Bali.
59
Awards &
Accolades
60
Best Family Hotel – Exquisite Award 2022
Certified ISO 22000 : 2018 Food Safety Management System 2022
Certified Hazard Analysis Critical Control Points HACCP 2022
Green Hotel Award 2019 – 2021 by Kemenpar
Indonesia Best Employer Brand Award 2018- 2019
13th Employer Branding Awards - Employer Branding Institute India
ITTA Indonesia Travel and Tourism Awards
Indonesia Leading City Hotel 2014/2015
Indonesia Leading Business Hotel 2014/2015/2017/2018
World Luxury Hotel Awards
Luxury Green Hotel (Regional Winner: Southern Asia) 2016
Luxury City Hotel 2015
Global Luxury Green Hotel 2014
ASEAN Tourism Forum 2014 - 2016
TOP 10 – ASEAN Green Hotel Awards
Certified Eco Hotel Management System
by PT. TUV Rheinland Indonesia (2013 – 2016)
61
1st Prize of the Best Green Hotel by National Hotel Green Award 2013
by Indonesian Ministry of Tourism and Creative Economy
HAPA (2012 - 2014)
Hotel Of The Year, Signature Stay Experience
General Manager of the Year, Executive Chef of the Year
ITTA Indonesia Travel and Tourism Award (2012)
2012/2013 Indonesia Leading MICE Hotel
2012/2013 Jakarta Leading City Hotel
PROPER Blue Category Hotel - Ministry of Environment (2012)
Environmental Ambassador By EPI (2010)
ECO Hotel by TUV Rheinland Indonesia (2010)
Hospitality Asia Platinum Awards (2008)
The Most Innovative Food and Beverage Personality 2008 - 2010
The Most Innovative Western Cuisine Restaurant 2008 – 2010
Jakarta’s Best Restaurant Award (2007)
ISO 9001:2000 (in 2002 & 2004)
Quality of Management Services Hotel Accommodation
Five Star Diamond Award from Golden Palm Award (1986)
62
Promo
March
2023
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Thank You
Product
Knowledge
2023
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