Search Header Logo
authentication

authentication

Assessment

Presentation

Arts

Professional Development

Practice Problem

Medium

Created by

Knowledge Instructor

Used 1+ times

FREE Resource

3 Slides • 3 Questions

1

Authentication

2

1: first and last name

2: phone or email

3: DOB or full address

4: last 4 of SSN, DL # or policy #

the categories to complete authen.

media

3

Open Ended

why is important to authenticate?

4

state specific - NY

We have to get the last 4 of the dl if banner is yellow / red

If customer refused to provide DL #, Stop. DL is required and caller is not authenticated.  

5

Fill in the Blanks

Type answer...

6

Open Ended

What are good talk paths if we cannot authenticate a customer ?

Authentication

Show answer

Auto Play

Slide 1 / 6

SLIDE