authentication

Authentication

1: first and last name

2: phone or email

3: DOB or full address

4: last 4 of SSN, DL # or policy #

the categories to complete authen.

Open Ended

why is important to authenticate?

state specific - NY

We have to get the last 4 of the dl if banner is yellow / red

If customer refused to provide DL #, Stop. DL is required and caller is not authenticated.  

Open Ended

What are good talk paths if we cannot authenticate a customer ?