Unit 1: Grammar

​Requests and Responses:

Requests	Responses
I’d like… Could you (also) …? Could I…? May I…? I need… I want…	I’ll… We’ll…

Conversation 1:

Guest: Could I have my laundry back tonight?

Employee: Of course, sir. We’ll return it at 8 p.m. tonight.

Conversation 2:

Guest: May I have an extra pair of slippers?

Employee: I’ll send it up right away.

Conversation 3:

Guest: I want to have a bottle of whiskey delivered to my room.

Employee: Yes, sir. Is there anything else?

Guest: And I also need some snacks.

Employee: That’s fine. I’ll bring them to your room without delay.

​Causative form (Câu truyền khiến bị động)

have something done	have somebody do
We use“havesomething done” or “have somebody do”form when we talk about someone doing something for us which we ask or instruct them to do. It emphasizes the process/action rather than who performs it. (Chúng ta sử dụng cấu trúc “havesomething done” hoặc “have somebody do”để diễn đạt ai đó làm việc gì đó cho chúng ta, việc đó chúng ta nhờ hoặc chỉ dẫn họ làm. Cấu trúc này nhấn mạnh quá trình/ hành động hơn là người thực hiện nó).
Example: Guest: Hello! I’d like to have my shirt and pants ironed. I’m having a conference at 8 a.m. Housekeeper: Yes, of course. I’ll send someone up to collect it at once.	Example: Guest: Good morning! I’d like to have an extra pillow. Could you also bring me a tube of toothpaste and more clean towels? Housekeeper: Certainly. I’ll have someone bring up those things right away. Is there anything else we can do for you? Guest: No, that’s everything.

​Structures need/ want/ would like + object + past participle (V-pp) Example: Guest: I need my clothes cleaned. Housekeeper: Yes, sir. Is there anything else you want me to do for you? Guest: If you could iron some shirts and pants, I’d appreciate it. Housekeeper: We can do that for you.

​need + V-ing

Something needs doing (= something needs to be done)-một việc gì đó cần được làm.

Example:

Guest: My shirt needs pressing and I want it returned in thirty minutes.

Housekeeper: Certainly, I’ll do that for you right away.

​1. Laundry and housekeeping:

• May I be of service? (= How may I help you?)

• Could you tell me what you need in particular?

• Is there anything else I can help you with?

• Is there anything else we can do for you?

• When can I have my laundry back?

• I’ll send someone up right away.

• I’ll get someone to bring some up.

• I’ll see to it at once.

​2. Room service:

• I’d like to order room service.

• Could I have your room number, please?

• When would you like your breakfast?

• At what time would you like to be served?

• Will there be anything else, sir/madam?

• Would you like any appetizers with drinks?

• We can serve you in …minutes.

• I’ll send it up (right away/ right now/ immediately/ without delay).

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