Phase 2: Mod 1 Root Cause Analysis

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Open Ended

What is RCA?

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Multiple Choice

This RCA method is also known as the 80-20 rule.

• 80-20 Rule

• Pascal's Principle

• Pareto Principle

• 80-20 Analysis

Multiple Choice

This RCA method can be stated simply as what we believe the problem is, and what we believe is not.

• Direct Observation

• 80-20 Rule

• Is or/is no

• 5 Why's

Multiple Choice

In this RCA Method can be used in process improvement as it requires you to build a map of the process.

• Process Mapping

• Mind mapping

• Process Improvement

• Fishbone Diagram

Multiple Choice

it is best to stick to only one kind of RCA method when looking for the main issue to make sure that you are organized and efficient.

• True

• False

Open Ended

Enumerate all of the RCA methods you have learned in this session.

Multiple Select

Which of the RCAs below are most similar to mind mapping? Choose all that applies.

• Direct Observation

• Fishbone

• Branching

• Pareto Diagram

• Process Mapping

Open Ended

How do you think you can apply RCA in your role as coaches?

Open Ended

What RCA method do you think you will use the most?

Open Ended

Look back and think of an instance where in you might have used RCA. What was the outcome?

Poll

Did you enjoy this type of interactive activity?

• Yes

• No