LISTENING DIAGNOSTIC

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DIAGNOSTIC

Activity 2:
Listening

Before you
listen

Do the preparation task first. Then listen to the audio and do the exercises.

​Listening B1: A phone call from a customer – preparation

Labeling

Match the words with the definitions.

Drag labels to their correct position on the image

an exception

a regulation

an invoice

an extension

payment terms

delivery confirmation

to appreciate

cash flow

Listening B1:
A phone call from a customer – 1

​Are the sentences true or false?

Categorize

Options (6)

Andrea is having cash flow issues and needs a payment extension.

The delivery hasn't arrived yet.

Andrea has a new order to place, even bigger than the last one.

Junko can extend the payment terms on the last order to 60 days.

Junko will send Andrea an email confirmation.

Andrea usually asks for an extension of the payment terms.

​Are the sentences true or false?

TRUE

FALSE

Listening B1:
A phone call from a customer – 2

Put the sentences in the correct group:
What did the customer say?
What did the supplier say?

Categorize

Options (8)

You'd really be helping us

Let me see what can I do

I promise this won't become the norm

I'm not sure if I can do that

I'm happy to help you

I appreciate your help

I need a favour

I think we cam make an exception this time

Put the sentences in the correct group.

The customer says:

The supplier says: