Effective Communcation

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positive work behaviors and personal qualities which make individuals more likely to gain employment and succeed in their chosen career

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specific style of behavior in the workplace

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style of speaking or behaving

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values or standards which direct the way individuals interact with others

​What is Effective Communication

Transferring information from one place to another, whether it is vocally, written, visually or non-verbally.

​Effective Communication

• Is possibly the most important skill in the workplace • Is transferring information from one place to another, whether it is vocally, written, visually or non-verbally – good interpersonal communication skills allow individuals to work more efficiently in groups

​Effective Communication

• Can be implemented through: – effective speaking • being prepared, engaged and practiced – active listening • making a conscious effort to hear and understand what people are saying

​Communication Activity

Group of 4
Box of Puzzles
2 effective speaker
2 active listening
(active listening) will put the puzzle together with hands and active listening to the speakers
(effective speaker)Will not touch the pieces they can only speak to listener and give out instructions to put the puzzles pieces together

​Effective communication

• Can be implemented through: – writing • using correct grammar, punctuation and spelling • includes items such as memos, reports, e-mails and faxes – non-verbal communication • using body language, eye contact and facial expressions to show interest in the conversation • making non-verbal communication agree with verbal communication

Open Ended

What was the main topic of the topic?

Multiple Choice

Which of the following is considered the most important skill in the workplace?

• Effective communication

• Knowledge of technology

• Certifications or licensures

• Leadership strategies

John does not seem to pay attention to the speaker and never proofreads his memos, e-mails or business letters for correct grammar, punctuation and spelling

​John

Jane is an active listener using body language to show she is interested in the conversation

​Jane

Effective Comm. Example

Poll

Which of the two have better communication skills?

• Jane

• John