Retail Foundations Review

Multiple Choice

What does the “M” stand for in goal setting?

• Monthly

• Measureable

• Memory

• Memorable

Multiple Choice

In the retail product cycle, what step comes after the distribution of products?

• Selling

• Selection

• Allocation

• Distriibution

Multiple Choice

Which of the following does the Occupational Safety and Health Administration (OSHA) require companies to do to help keep employees safe?

• Provide accident insurance

• Train employees how to respond when an accident occurs

• Call the police when an accident occurs

• Nothing

Multiple Choice

The measurement of how happy a customer is with their shopping experience with a retailer is called?

• Brand Knowledge

• Product Knowledge

• Product Solutions

• Customer Satisfaction

Multiple Choice

During the selling process, you assess the needs of the customer by asking questions that get the customer to provide details about what they want or need. These questions are typically?

• Fast questions

• short questions

• Easy questions

• Open-ended questions

Multiple Choice

According to the inventory life cycle, after a retailer receives products, the next step is to?

• Price the products

• Customers shop the store

• Display product

• inventory is purchased

Multiple Choice

Customers of a popular shoe store chain can purchase items in-store and online or via their mobile app. The customer also receives texts and emails.

• Omnichannel retailing

• Multi-channel retailing

• Plexichannel retailing

• Alternate Channel retailing 

Multiple Choice

Which of the following key performance indicators can be used to measure whether all employees in the company are reaching their sales goals?

• Number of sales per employee

• Number of sales per da

• Profit made per sale, 

• Overall company growth

Multiple Choice

The term for distributing merchandise from the manufacturer to a retail location is called?

• Receiving

• Refreshig

• Updating

• Allocation

Multiple Choice

Which SMART goal element is missing from this goal? “You must sell a lot of items today.”

• Specific

• Achievable

• Result-Oriented

• Time

Multiple Choice

When you have key information about a company’s products and services and use it to help customers understand how these products and services work?

• Limited information

• Intelligence

• Product Knowledge

• Options

Multiple Choice

What does the “T: in SMART goal setting stand for?

• Talent-based

• Timid

• Time-Based or Time-Sensitive

• Truth

Multiple Choice

Tuning our interruptions is an example of which of the following time management skills?

• Create

• Prioritize

• Organize

• Focus

Multiple Choice

The selling of products and services to customers is called?

• Retail

• Service Industry

• Food Service

• Purchasing

Multiple Choice

Every day you take the morning train to get to work 15 minutes before your shift begins. Today, the train broke down and they think it will take one hour to fix. How late will you be for work?

• You will be one hour late

• You take the morning train to work

• Not late at all

• The train broke down

Multiple Choice

After purchasing a new car, a customer is satisfied or does not like their customer service?

• Phase 4 - The customer like or doesn’t like their customer service

• Phase - 3 Customer goes to the store to buy theor items

• Phase 2 - Customer Loyalty life cycle

• Phase 1 - Customer has a want or need

Multiple Choice

Marketing programs that track your purchase history, personal information, and preferences and provide rewards/incentives are called?

• Gimicks

• Loyalty Programs

• Marketing tricks

• Tracking systems

Multiple Choice

When distribution team members use replenishment reports to retrieve quantities of items to be sent to stores, they are:

e

• Packing

• Picking

• Sending

• Mixing

Multiple Choice

Buys large quantities of products from manufacturers and sells them to retailers?

• Wholesaler

• Service Seller

• Franchiser

• Warehouse

Multiple Choice

What does the “R” in SMART goals stand for?

• Ready

• Relax

• Results-oriented

• Relevant

Multiple Choice

Which functional area of a store usually manages the on-site revenue generation, administration, and reports on the store's expenses?

• Finance

• Human Resource

• Information Technology (IT)

• Visual Merchandising

Multiple Choice

What does the “A” stand for in SMART goals?

• Able

• Accurate

• Achievable

• Accountable

Multiple Choice

What is considered a retail service?

• Car Wash

• New Car

• New Engine

• New Tires

Multiple Choice

What organization oversees ad controls workplace safety regulations?

• SOTP

• FSLA

• FMLA

• OSHA

Multiple Choice

Retailers use technology in stores and online to?

• Limit product selection

• Monitor all the places they are shopping

• Make tasks easier and faster to complete for employees and customers

• Track money

Multiple Choice

What can decrease customer satisfaction?

• A value for the dollar

• A clean, safe and easy to shop location

• Long wait times at the checkout

• A good assortment of products

Multiple Choice

When you respond to a challenge with optimism, helpfulness, encouragement, or excitement, you’re demonstrating?

• Negative Attitude

• Positive Attitude

• Inteelligence

• Overachiever

Multiple Choice

Which item is considered a retail product?

• New refrigerator

• Repair

• Delivery

• Extended warranty

Multiple Choice

The period key term in retail for a period of time that an item remains useable or fit for consumption is called?

• Expiration

• Shelf Life

• Inventory

• Spoiled

Multiple Choice

In the customer service process, it’s always important to greet the customer within:

• 30 seconds

• 1 minute

• It is ok not to greet them

• Whenever you feel like it

Multiple Choice

Which of the following is most likely to be a role in a retail career?

• Buyer

• Mechanic

• Babysitter

• Therapist

Multiple Choice

What item is a retail product?

• Car tire warranty

• Car repair

• Car tire

• Car tire installation

Multiple Choice

After a customer’s television breaks and the customer learns it can not be fixed, the customer looks online to learn more about which televisions are sold at the different retailers near him. Which phase of the cycle is the customer in?

• Phase 2 - The customer considers different purchasing options

• Phase 1 - Customer has a wat or need

• Phase 3 - Customer goes to the store to buy the item

• Phase 4 - The customer likes or doesn't like their customer experience

Multiple Choice

Choose an example of nonverbal communication.

• Hand and body movements

• Words in an email

• Words in a phone call

• Correct spelling in text messages

Multiple Choice

A large facility where manufacturers send large quantities of products to then be redistributed to stores is called?

• Store

• Garage

• Distribution Center

• Carton

Multiple Choice

Preventing injury and illness to customers and employees is called?

• Workplace safety

• Workplace policy

• Workplace procedure

• Safe Workers

Multiple Choice

In the problem-solving process, which step comes after Choosing a Solution?

• Pick a problem

• Define the problem

• Identity Solutions

• Take Action

Multiple Choice

The unique way that employees interact with each other and their customers is called?

• Brand promise

  Company Culture

• Company Culture

• Distribution Mentality

• Shopper Expectations

Multiple Choice

In the problem-solving process, which step comes before taking action?

• Choose a solution

• Define the Problem

• Come up with solutions

• Finish your shifts

Multiple Choice

A poor reaction to an idea or situation is called a:

• Problem solving

• Positive attitude

• Beneficial skill

• Negative attitude

Multiple Choice

What contributes to a negative brand?

• Inconsistent attributes and behaviors

• Finding a way to go the extra mile?

• Spending a little more time with customers

• Knowing your customers backwards and forwards

Multiple Choice

Which of the following is not a part of the retailer’s role in inventory management?

• Ordering product

• Delivering product

• Receiving product

• Stocking product

Multiple Choice

The customer’s current television breaks the week before the Super Bowl. The customer example best represents?

• Phase 1 - Customer has a want or a need

• Phase 2 - Customer loyalty life cycle

• Phase 3 - Customer goes to the store to buy an item

• Phase 4 - The customer likes or dislikes their customer service

Multiple Choice

Which of the following is a good tip for connecting with customers in a retail store?

• Leave them to shop on their own.

• Answer the phone and tell them you will be right with them. 

• Greet the customer within 30 seconds of their arrival.

• Encourage the customer to shop more. 

Multiple Choice

What common events can result in inventory shrinkage?

• Customers bought more inventory than the retailer planned

• Retailer ordered to much product

• Retailer forgot to order products

• Product was stolen from the store

Multiple Choice

Which functional area in a retail store usually collects, stores, and processes data and information used in the checkout process?

• Finance

• Information Technology (IT)

• Huan Resources

• Visual Merchandising

Multiple Choice

Merchandise without an expiration date like electronics, tools, and home goods typically have a longer?

• Run Time

• Conclusion

• End Date

• Shelf life