XFINITY INTERNET 2025

Xfinity Internet

XFinity Internet Features

Experience the fastest, most reliable in-home Wi-Fi, providing seamless connectivity for every room, every device, all the time!

Stay connected on the go with access to over 20 million hotspots nationwide.

Multiple Choice

True or false: Xfinity Internet customers have access to over 20 million Wi-Fi hotspots?

• False

• True

Xfinity Internet Tiers

​​Ethernet Passive Optical Network (EPON) speeds and boot files

​EPON, or Ethernet Passive Optical Network, is a fiber-optic technology that delivers Xfinity TV, Internet, and Voice services. It is available in specific areas, including Rural Broadband expansion zones and multi-dwelling units. EPON provides more reliable service than coaxial connections and requires a pro-installation for proper setup. Customers in WiFi Ready EPON properties can activate their service without a technician visit using the Xfinity app. The technology supports symmetrical speeds, enhancing online experiences such as gaming and streaming.

​Customers in EPON properties get symmetrical internet speeds (equal upload/download) at no additional cost.
(Only available in specific areas)

​What do I need to know to ensure a positive customer experience for EPON and EPON WiFi Ready customers?

XFI ADVANCED SECURITY SYSTEM

xFi Advanced Security:

Security Status: Once activated, security activity is displayed in the header of the Overview section of the Xfinity app.

Advanced Security Dashboard: To access the dashboard, tap the "Security" tab and then "Advanced Security." It provides an overview of security risks detected in the last seven days and a list of impacted devices.

Managing Security Risks: Risks are categorized into:

Awareness-only threats: Includes suspicious site visits. No action is needed, but you’ll be alerted about potentially risky activity. Devices can be unblocked temporarily for up to one hour if needed.

Action-needed risks include network attacks, suspicious device activity, and unauthorized access attempts. These require your attention to secure your devices, possibly due to viruses or malware. Alerts will notify you when action is needed.

Reporting Blocked Websites: Advanced Security blocks potentially dangerous websites.

Fill in the Blanks

Is the xFi Advanced Security system free? TRUE OR FALSE

• Safeguarding customers from unknowingly visiting malicious websites

• Blocking unauthorized remote access to smart devices from suspicious or harmful sources

• Continuously monitoring activity in real-time to identify unusual device behavior that could signal a potential network threat

When a threat is detected, it is automatically blocked, and customers are notified and given tips on how to resolve the issue:

Key Features of xFi Advanced Security

• Advanced Intrusion Prevention​

• IoT Traffic Anomaly Detection​

• Safe Browsing with Cybersecurity Fail-Safe​

• Home Network Vulnerability Assessment​

• Away Mode & Secure Connect Mode for Enhanced Security

Which devices are protected?

• All devices connected to the home network via an xFi Wireless Gateway are protected from security threats with xFi Advanced Security – including home cameras and thermostats​

• See which devices are connected to the Gateway on the Connect tab within the Xfinity App​

• The Advanced Security Dashboard lists which devices are affected by a threat.

Fill in the Blanks

Are all devices connected to the Xfinity Advanced Wireless Gateway fully covered?

TRUE OR FALSE

Requirements for xFi Advanced Security

• The latest version of the Xfinity App or an updated web browser (either mobile or desktop).

• An Xfinity username and password

• Customers must lease a compatible xFi Wireless Gateway

​XB7

​XB8

1 GIG
1.2 GIG
2 GIG

300 & 500 Mbps

Xfinity Pro

Xfinity introduced a new internet add-on offering customers the most powerful WiFi Extender available from Xfinity, unlimited cellular backup, Boost a Device, and access to the most advanced Xfinity Gateway available.

THIS IS PART OF XFINITY FIBER!!

​What is Xfinity Pro?

Xfinity Pro unlocks an elevated connectivity experience offering seamless coverage throughout the home with a Pro WiFi Extender, the ability to Boost a Device for optimal performance, and up to two additional WiFi Extenders at no additional cost for $15 per month.

Xfinity Pro

Xfinity Pro

Features and benefits

Multiple Choice

What is Xfinity Pro?

• Powerful wifi extender

• Unlimited data on wifi

• Backup internet service

• Security system

Xfinity Pro

How much customer will pay?

Xfinity Pro is available for an additional $15 per month. This includes access to the Pro WiFi Extender and the ability to Boost a Device. Additionally, customers can purchase a Battery Backup for the Pro WiFi Extender for a one-time cost of $60, which must be ordered separately after the Xfinity Pro order is completed.

​Eligibility

New and existing Xfinity Internet customers who lease an Xfinity Gateway can add Xfinity Pro. The table below provides guidance on which customers are eligible to add the service.

Multiple Choice

How much does the Xfinity Pro costs?

• $7dlls

• $7dlls for 24 months

• $30dlls per year

• $15 per month

Xfinity App

The Xfinity app puts everything you need at your fingertips. Each tab is designed to help you manage your services quickly and easily. Here’s what you’ll find...

Overview tab.

• Manage your account

• View, reschedule, or cancel appointments

• Find Xfinity Retail Stores

• Chat with Xfinity Assistant for help

• View your bill, check your payment status, or pay your bill​

​ Xfinity App

Xfinity App

• See your services 

• Check data usage 

• Manage Xfinity Mobile lines

• Troubleshoot common issues

Services tab

• View WiFi details and equipment

• Troubleshoot connection issues

• See and manage connected devices

• Find Xfinity WiFi hotspots

Wifi tab

Xfinity App

• Watch live and recorded videos from your Xfinity Camera 

  • Recording only works with 24/7 Video Recording services

• Control smart home devices

• Check your Advanced Security status

Security tab

Account tab

• Manage your Xfinity ID and password

• View and pay your bill

• Change your Xfinity plan

• Activate new devices

• Change your notification, security, and privacy settings

Multiple Select

WHAT CAN YOU DO WITH MY ACCOUNT APP

SELECT ALL THAT APPLY

• APPOINTMENT MANAGEMENT

• CANCEL THE SERVICE

• PAY THEIR BILL

• HELP AND SUPPORT

• Easily locate hotspots nationwide to save data usage​

• Map view of hotspots​
  ​

• Driving directions to hotspots​

• Create and save a list of your favorite hotspot locations​
  ​

• View “Near Me” to find all XFINITY WIFI hotspots close to your location

• Access to hotspots to extend your XFINITY Wi-Fi services​

• ​Seamlessly and easily connect to millions of XFINITY Wi-Fi hotspots automatically by staying logged in.

​ Xfinity App

Multiple Choice

How many Wifi hotspots do we have?

• 20 thousand hotspots

• 15 million hotspots

• One thousand hotspots

• +20 million wifi hotspots