NC Logistics

Natural Cycles Logistics & Supplies

Logistics Center Locations & Platforms

​Currently, for NC Logistics, we have fulfillment centers in the following locations:

• Australia

• Brazil

• US

• UK

• Sweden

Multiple Choice

Where are our fulfillment centers located?

• Mexico, Brazil, China, Australia

• Australia, India, Sweden

• Brazil, UK, Sweden, US, Australia

​Logistics Platforms

Multiple Choice

What is our main logistics platform?

• Admin3

• Zendesk

• Linnworks

• All of the above

Multiple Choice

What are the logistics platforms we have?

• Shipbob

• Shelfless

• Linnworks

• All of the above

Fill in the Blanks

What platform do you use to find a US order?

​When do we resend orders?

In this lesson, we will outline the CS process of sending replacement products to our users. This will help the CS team determine whether a replacement is needed or if we will request that the user purchase themselves.

When do we resend orders?

​Some of the most common reasons for NC thermometer replacements are:

Poll

A user's thermometer does not turn on, do we send a new thermometer?

• Yes

• No

​When do we resend orders?

When it comes to the NC thermometer, the CS team will continue to replace these on goodwill. There are however some exceptions for when they will not replace, and ask the user to purchase one themselves. For these reasons please refer to the following:

• User wants a second or spare thermometer

• The user has already been sent 2+ NC thermometers within the last year.

  Note: If another is required, please refer to troubleshooting steps if it is product fault or potential user error ie. The internal team

​Please refer to the following on how to report broken thermometers in Zendesk

Webshop

Natural Cycles does not only sell thermometers, LH tests, and pregnancy tests, we also have a webshop which has a variety of products. Internally we manage any orders through Linnworks and Shopify. Below is the webshop return/cancel policy:

• Orders that have been processed can not be canceled. Items can however be returned if they regret the purchase.

• Users have the right to return a webshop purchase within 14 days if the item is unopened.

• Any refunds will be done within 15 days from when we receive the returned items and an email is sent to the user.

Multiple Choice

Webshop orders can be sent to Brazil

• True

• False

Open Ended

A user mentions that her thermometer is displaying 'LO' regardless of what she has tried. What are your next steps?

Open Ended

A user mentions that she has not received her order, and she has not yet provided her address. What steps do you follow?

​General order query

Open Ended

A user emails us and says that the address is incorrect, within the ETA. What are your next steps?

​Incorrect address within ETA