BVM1 Completing a complaint

Completing a complaint

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Dear Ms Grant, I'm writing to you (1)

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our March consignment, our order number (2) ​

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The consignment arrived yesterday. However, (3)

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we found that it contained 1,500 30x10x20cm boxes (4) ​

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the 1,500 30x10x (5) ​

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cartons (6) ​

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. The other items were correct.

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(7)

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because an important customer is expecting a delivery from us (8) ​

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and (9) ​

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so we can dispatch their goods. ​

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Could you please (10)

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immediately and send us (11)​

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as soon as possible - at the latest by this Thursday? As we do not normally use boxes of the size that you have sent us by mistake, could you also please let us know (12) ​

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with the incorrect boxes? ​ Best regards, Tomas Porvaznik