CCS 10 - The BPO/Call Center Industry

Open Ended

What do you think is the difference of customers and clients in CCS?

Open Ended

What do you think do we mean by Agents or Representatives in terms of CCS?

Open Ended

What do you think is the purpose of BPOs?

Open Ended

What do you think do we mean by the term "Third-Party Organization"?

Open Ended

Why do you think international companies hire Third Party Organizations to help them with some of their operations?

Open Ended

Why do you think BPOs are very popular in the Philippines?

Open Ended

If given the opportunity to work in a BPO or a call center (whether it is part time or full time) would you take the opportunity? Why or Why not?