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CCS 10 - The BPO/Call Center Industry

CCS 10 - The BPO/Call Center Industry

Assessment

Presentation

Computers

10th Grade

Practice Problem

Easy

Created by

Dustin Bichara

Used 5+ times

FREE Resource

15 Slides • 9 Questions

1

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Attendance:

Type PRESENT

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What do you think does BPO stand for?

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Open Ended

What do you think is the difference of customers and clients in CCS?

6

Open Ended

What do you think do we mean by Agents or Representatives in terms of CCS?

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Open Ended

What do you think is the purpose of BPOs?

9

Open Ended

What do you think do we mean by the term "Third-Party Organization"?

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Open Ended

Why do you think international companies hire Third Party Organizations to help them with some of their operations?

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Open Ended

Why do you think BPOs are very popular in the Philippines?

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24

Open Ended

If given the opportunity to work in a BPO or a call center (whether it is part time or full time) would you take the opportunity? Why or Why not?

Attendance:

Type PRESENT

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