Quiz 6: Quality

Multiple Choice

A project manager working on a phone development project has met with the project team to determine the grade and quality of the product. The phone needs to have just basic functionality to be sold in emerging markets. What should the quality and grade be for the project?

• High quality, high grade

• High quality, low grade

• Low quality, high grade

• Low quality, low grade

All project deliverables should be high quality but not necessarily high grade. A low-grade product will not have as much functionality as a high-grade product. This question asks about a low-functionality product.

Multiple Choice

The project manager has met with the project team to determine when to do the inspections on the project. The project manager would like to do minimal inspections but still have a high-quality product. Which of the following actions would lead to fewer inspections but higher quality?

• Have well-defined requirements

• Have a larger budget

• Implement more preventive actions

• Conduct more quality control

Quality is about prevention. The more a defect is prevented, the fewer inspections will be needed. For example, hiring a well-trained programmer would require fewer code inspections.

Multiple Choice

Which of the following statements about quality management is false?

• Customer satisfaction is a test of quality

• It's cheaper to let customers find defects

• Prevention leads to fewer inspections

• Management is responsible for quality

It is always more expensive to let the customers find defects. This can lead to warranty issues, recalls, or loss of reputation. All of the other choices are true.

Multiple Choice

While working on a product redesign project, the project manager has met with the company’s senior management to inform them that they need to provide adequate resources to ensure the product’s quality. Which of the following statements is true about management’s responsibility regarding quality?

• Management is not responsible for quality on a project

• Management is only responsible for quality in operations

• Management is responsible for quality throughout the organization

• Only the project team is responsible for quality on a project

Management is responsible for quality throughout the organization in operations and project management.

Multiple Choice

The company has informed all company employees that they must pay careful attention to the work that they are doing to ensure the company delivers a quality product . What quality management theory best illustrates this scenario?

• Continuous improvement

• Just in time

• ISO 9000

• Total quality management

Total quality management (TQM) is when everyone in the company is responsible for quality in the underlying process of how a product is made.

Multiple Choice

The project team has met with the project manager to develop the quality management plan and the quality metrics. What project documents contain the product quality requirements that the team would use to create quality metrics? 

• Requirements Management Plan

• Requirements Documentation

• Requirements Traceability Matrix

• Stakeholder Register

The requirements documentation includes the project and the product quality requirements. The requirements management plan will document how to manage the project requirements, and the traceability matrix will show the origin of the requirements .

Multiple Choice

While developing a smart phone, the project team has decided to look at other smart phones in the market to see how fast they start. The team members know that to be competitive, they will need to meet the startup times of the smart phones currently on the market. What tool would best help the project team in this scenario?

• Brainstorming

• Interviweing

• Benchmarking

• Determining Cost of Quality

Benchmarking is a tool used to compare the standards of comparable projects or products. This can include meeting certain performances that are industry specific.

Multiple Choice

While planning a project’s quality, the project team has identified certain costs that would need to be included in the project budget, such as testing, inspections, and having the right equipment to do the job. What best describes these costs?   

• Cost of Conformance

• Cost of Nonconformance

• Cost of Poor Quality

• Cost of Great Quality

The cost of quality includes the cost of conformance, which usually includes prevention costs, such as training, equipment, appraisal costs, testing, and inspections. The nonconformance cost includes reworking, scrapping, and the loss of business. All other choices are made-up terms.

Multiple Choice

The project team would like to document the sequence of steps that the process should follow to ensure that the deliverables are being made with the correct quality requirements. What tool can best help the team show the sequence of steps and whether there’s any room for improvement in a given process?

• Cost of Quality

• Process Charts

• Flowcharts

• Process Improvement Charts

A flowchart is sometimes called a process diagram, which can display the sequence of steps a given process will follow. Process charts and process improvement charts are made-up terms. The cost of quality examines the conformance and nonconformance cost of quality.

Multiple Choice

After a brainstorming session, the team members have accumulated a lot of different ideas that they can use to ensure the development of a good quality product. Their next step is to organize this information in a visual chart to make it easier for other stakeholders to understand. What method can best help the team?

• Flowcharts

• Mind Mapper

• Critical Path Method

• Ishikawa Diagram

Mind mapping is a method used to visually organize information. A flowchart can display the sequence of the steps that the process will follow. The critical path method is used to find the minimum duration on a network diagram. An Ishikawa diagram, also known as a cause and effect diagram, shows the reasons for potential cause.

Multiple Choice

The project’s team members have documented what quality standards are to be used on the project and the different roles and responsibilities for quality management on the project. What project component will they store this information?

• Requirements Management Plan

• Quality Management Plan

• Scope Management Plan

• Resource Management Plan

The quality management plan includes the quality standards to be used on the project, the quality objectives of the project, and the quality roles and responsibilities.

Multiple Choice

What in quality management describes a project’s or product’s attribute  and how the quality control process will verify compliance to it?

• Quality Metrics

• Requirements Metrics

• Scope Metrics

• Quality Tests

Quality metrics specifically describe a project or product attribute and how the control quality process will verify compliance to it. Examples can include a task completed on time, the failure rate, or the number of defects identified per day.

Multiple Choice

Manage quality is a process that is done to increase the probability of meeting a project’s quality requirements. From what other process does manage quality get the data needed to improve quality management?

• Validate Scope

• Control Scope

• Plan Quality Management

• Control Quality

The manage quality process uses the data and results from the control quality process to ensure that the quality is being improved and met.

Multiple Choice

When managing project quality, what process does the project manager follow to ensure that the processes the project adheres to will produce a quality deliverable?

• Control Quality

• Validate Scope

• Close Project or Phase

• Manage Quality

Manage quality is a process that is done to ensure and improve the quality management processes the project will follow to produce a quality deliverable. It uses data from the control quality process, in particular, the quality control measurements.

Multiple Choice

While working for a large, multinational project, the project manager meets with the project sponsor to talk about managing quality on the project. The sponsor would like to know whose job it is manage the quality on the project. What should the project manager’s response be?

• Managing quality is everybody's job in the organization

• Managing quality is only the project manager's job

• Managing quality is only the project team's job

• Manaing quality is senior management's job

Managing quality is considered to be everybody’s job, including the project manager, project team, project sponsor, and the management of the performing organization—even the customers are involved.

Multiple Choice

The project team is having a very difficult time identifying some of the main things causing the deliverables to have many quality defects. What tool can best help the project team identify the reasons for these defects?

• Ishikawa Diagrams

• Histogram

• Matrix Diagram

• Scatter Diagram

An Ishikawa diagram, also known as a fishbone diagram or cause-and-effect diagram, is used to help identify the causes of problems. Histograms are bar charts that can show frequencies, and a matrix diagram will help show a relationship in a process. A scatter diagram will show the relationship between two variables.

Multiple Choice

The organization’s senior management is not happy with the quality of the project deliverables so far. They have decided that an audit on the project’s quality management is necessary. Who would best be selected to conduct the quality audit?

• Project Manager

• Project Team

• Project Sponsor

• Organization's Internal Audit Department

Quality audits are best done by a team external to the project. This ensure that there is no conflicts of interest during the audit and that the results are objective.

Multiple Choice

While designing a product, senior management informed the project manager that the product should be cost-effective, as the product will be sold in a developing country. What technique could the project managers use to ensure that the product’s design is cost-effective?

• Project Management Plan

• Benchmarking

• Design for X

• Mind Mapping

Designed for X is a technique that can be used to help design a product for a particular characteristic. In this example, it’s designed for cost, in which case the product would be designed to be cost-effective. X is a variable that can stand for reliability, deployment, assembly, cost, or safety.

Multiple Choice

19. The deliverables of the project have been completed, and the project team has decided to inspect the product to ensure that it has met the quality requirements. What process will the team use to inspect the deliverable for quality requirements?

• Plan Quality Management

• Manage Quality

• Control Quality

• Perform Quality Assurance

Control quality ensures that the deliverables have met the quality requirements by inspecting them. Manage quality ensures that the quality management processes are being met and improved on. Plan quality management creates the quality management plan and describes the quality metrics. Perform quality assurance is not a PMBOK process.

Multiple Choice

The project manager has met the project team, and they have created a control chart to determine whether the quality processes are stable and if it needs to be improved. They have taken a sample of 30 deliverables that are produced in a row and have identified that six of them are consecutively above the middle line between the upper and lower limits. What should the project team do next?

• Nothing the process is in control

• Implement a change request to fix the process

• Report the defect to the project sponsor

• Create an Ishikawa diagram to identify the reasons for the defect

A control chart follows the rule of seven, which specifies that there must be seven consecutive points above or below the middle line, which is the average of the data points, for the process to be out of control. If a process is out of control, then the project manager will need to implement specific actions to fix the process.