Untitled Lesson

Draw

Which US territory can you now add a phone number for ? Draw the Flag.

Poll

what is the third Quality Assurance Criteria that you will be graded on ?

• Verified caller’s identity with appropriate personal identifiable information.

• Provided caller with most appropriate solution

• Asked caller if they have any additional questions prior to ending or transferring the call.

• Asked appropriate probing questions needed to correctly identify caller’s issue.

Multiple Choice

if a PPP borrower called requesting copies for completed 3508 you should

• Warm Transfer to PPP

• tell them to contact their lender

• let them know they should be able to download documents through direct forgiveness portal.

• Escalation this call

Multiple Choice

   True or False. All PTO, Holiday, and working hours should be listed in JAMIS?

• True

• False

Multiple Choice

How often are we required to submit our JAMIS timesheets?

• Every Two weeks

• Every week

• Never

• Bryce will take care of it

Multiple Choice

. Quality Analysts will begin providing feedback to agents

• Effective immediately

• Tomorrow

• This week

• Jan 1st