Emotional Intelligence

EMOTIONAL
INTELLIGENCE

The balance between heart and brain.

Multiple Select

Do you consider yourself to be intelligent?

• Yes

• No

• Maybe

According to Howard Gardner,

​People can be intelligent in diverse ways.

These types of intelligence include: linguistic, logical-mathematical, spatial, bodily-kinesthetic, musical, interpersonal and intrapersonal

So, we got to learn about two specific intelligences:

Intrapersonal intelligence includes the awareness of one's own desires, fears, and abilities, as well as using this information to make sound life decisions.

Intrapersonal

Interpersonal intelligence is expressed in our human relationships, where we cooperate with each other or agree or disagree with each other.

Interpersonal

​​Intrapersonal Intelligence

​Emotional Intelligence

​Interpersonal Intelligence

Emotional Intelligence

Simple Definition

Ability to manage emotions in one’s self and in others in order to reach desired outcomes.

• Aristotle

"Anyone can become angry … that is easy.…But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way—that is not easy. " 

If a person is 'intellectually' intelligent, it does not necessarily follow they are emotionally intelligent.

Having a good memory, or good problem-solving abilities, does not mean a person is capable of dealing with emotions or of motivating themselves.

EI is the ability to understand your own emotions and those of people around you.

The concept of EI means you have self-awareness that enables you to recognise feelings and helps you manage your emotions.

A person with a high EI is also capable of understanding the feelings of others and, therefore, is better at handling relationships of all kinds.

Emotional IQ has 5 components

• Self awareness

• Managing emotions

• Motivating ourselves

• Empathy

• Resolving conflicts/handling relationships

Multiple Choice

Which of the following real-life scenarios best exemplifies the practical application of emotional intelligence?

• Recognizing and addressing a colleague's frustration

• Achieving a high score on a solo coding project.

• Memorizing complex data for a research paper.

• Completing a marathon in an impressive time.

Job Success, not Survival through EI

• Today's great growth and prosperity is running parallel to some of the highest rates of job turnovers.

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• Just because you work hard does not mean you will rise to the top or that the job is secure.

Common employer complaints

• Lack of social skills, motivation to keep learning, and inability to take criticism

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• Leads to plateaued or derailed careers because of crucial gaps in EQ (EI)

EI HELPS US TO USE EMOTIONS TO BE PRODUCTIVE

Understand Emotions

• Recognizes what events are likely to trigger different emotions

• Knows that emotions can combine to form complex blends of feelings

• Realizes that emotions can progress over time and transition from one to another

• Provides a rich emotional vocabulary for greater precision in describing feelings and blends of feelings

Happiness

• Up-side

  • Generate new ideas

  • Think in new ways

  • Be creative

  • Enhance “big-picture” thinking

  • Enhance decision-making abilities

  ​

  Downside

  • More problem-solving errors

Multiple Choice

You are in a meeting when a colleague takes credit for the work you have done. What do you do?

• Immediately confront the colleague saying that you did the research?

• After the meeting, take the colleague aside & tell him/her that in the future you would appreciate credit for the work you did.

• Nothing. It’s best not to embarrass colleagues in public.

• After the colleague speaks, publicly thank him/her for referencing your work & provide additional details about the work.

​Why do people with high IQs not always succeed?

Multiple Choice

In a team project, Sarah notices that her colleague Mark seems disengaged and frustrated. What is the most emotionally intelligent response from Sarah?

• Ignoring Mark's behavior and focusing on her own tasks.

• Confronting Mark in front of the entire team about his attitude.

• Privately approaching Mark to express concern and offer support.

• Sending an email to the entire team addressing the issue.

Multiple Choice

During a difficult negotiation, Alex becomes aware of rising tension and potential conflict. How can Alex demonstrate emotional intelligence in this situation?

• Intensify the argument to assert dominance.

• Remain silent and avoid contributing to the discussion.

• Acknowledge the tension, suggest a break, and propose a collaborative solution.

• Disregard emotions and focus solely on the negotiation points.

Multiple Choice

John, a manager, notices that one of his team members, Lisa, is consistently arriving late to meetings. To address this issue with emotional intelligence, what should John do?

• Publicly criticize Lisa during the next team meeting.

• Immediately issue a written warning to Lisa.

• Have a private conversation with Lisa to understand the reasons for her tardiness and collaboratively find a solution.

• Assign Lisa additional tasks as a consequence for her behavior.

Multiple Choice

Imagine you find yourself in a challenging personal situation that triggers intense emotions. What would be a demonstration of high emotional intelligence in managing your own emotions?

• Suppressing your emotions and maintaining a composed exterior to avoid vulnerability.

• Immediately expressing your emotions without considering the context or impact on others.

• Reflecting on your emotions, identifying the underlying causes, and choosing a constructive way to respond.

• Seeking validation and advice from others without taking personal responsibility for your emotions.