EBS Chapt 1 #04 - Trends in Business

EBS Chapt 1 - Trends in Business

Changes in the business environment that affect how competitive and attractive a business is to customers.

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What are trends?

Dropdown

A trend is a change to the business

Select answer

which affects its ​

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and attractiveness to​

Select answer

.

​Changes to what customers want from businesses and products.

​​Changing Customer Expectations

​Advances or innovations in technology that help to improve our quality of life and environment.

Technological Development

Multiple Select

Which of these are types of trends in businesses?

(Hint: More than one)

• Technological Development

• Innovation

• Customer Needs and Wants

• Changing Customer Expectations

Multiple Choice

Food items must now have a nutri-grade label to show how healthy they are.

Which type of trend is this?

• Changing Customer Expectations

• Technological Development

Multiple Choice

Most supermarkets now have self-service checkout where customers can scan and pay for their groceries on their own

Which type of trend is this?

• Changing Customer Expectations

• Technological Development

Multiple Choice

Some retail shops use augmented reality apps to provide more information to customers.

Which type of trend is this?

• Changing Customer Expectations

• Technological Development