DSM2504(4) CMP

Multiple Choice

Which is a limitation of CMP?

• Adapting to environment

• Strategic thinking

• Ensuring best crisis team

• Inflexible

Multiple Choice

Which is a value of CMP?

• Inflexible

• Liability

• Prescriptive

• Adapting

Multiple Choice

Which is NOT a common CMP element?

• Confidentiality statement

• Map of building

• Crisis control centre designation

• Acknowledgement

Multiple Choice

Which is NOT true about CMP components?

• Communication document

• Long and thick files

• Flipcharts and section tabs

• Extra copies

Multiple Choice

Technical jargons are helpful in crisis management plan.

• True

• False

Match

Match the following crisis response documentation

• Reporting time of accident, actions taken and the results

• Tactics to communicate with stakeholders

• Procedures in contacting stakeholders

Incident report form

CMT communication strategy

Stakeholder contact worksheet

• Incident report form

• CMT communication strategy

• Stakeholder contact worksheet

Match

Match the following CMP basic components

• Acknowledge employees understand

• Crisis directory

• Technical jargon explaination

Documentation

Contact information

Reminder

• Documentation

• Contact information

• Reminder

Multiple Choice

Which is NOT an element in contact information?

• Means of contacting crisis team

• Crisis team expertise

• External agents

• Stakeholders

Multiple Choice

Which does NOT refer to reminder under CMP?

• Confidentiality cover

• Full policy disclosure

• Technical jargon warning

• Centralised external communication

Multiple Choice

Which does NOT refer to crisis appendix?

• Periodically updated

• Reflects knowledge management

• Crisis background

• Crisis directory

Match

Match the following crisis appendix concepts

• Prewritten statements require blanks filled before release

• Information collection about organisation

• List possible crises and evaluates risk in likelihood and impact

• Fix CMP from notification used, information collection and communication

Templates

Press kit

Crisis Risk Assessment

Postcrisis Evaluation

• Templates

• Press kit

• Crisis Risk Assessment

• Postcrisis Evaluation

Multiple Choice

Which is the benefits of CMP?

• Sense of security

• Unrehearsed team

• Changing environment

• Build team confidence

Multiple Choice

Which plan is NOT related to CMP?

• Business continuity

• Disaster preparedness

• Daily operations

• Contingency plan