communication

Chapter 1

Introduction to

Workplace

Communication

What is Communication?

Communication is a process by which we share ideas or
information with other people.

Poll

Consider the following situations. Decide which of the following is the example of communication?

• Alex say "hi" to his friends.

• "Alex, how do you feel today?" asked Ben

• Ben saw Alex in the pathway "Why are you here?"

  "I'm waiting for my friend. Oh! my friend is here. See you around! Bye"

• None of the them

Forms of Human
Communication

2
Mass
communication

4

Small Group
Communication

6
Intrapersonal
communication

3

Public Communication

5

Interpersonal communication

1

Computer-mediated
Communication

Multiple Choice

A person who is dieting being offered a big piece of cake may have an intrapersonal conflict as to eat the cake or stay on the diet. This is an example of _____

• Intrapersonal communication

• Mass communication

• Computer- mediated communication

Multiple Choice

___________occurs when a speaker addresses a gathering of other people (an audience) to inform, persuade or entertain.

• Mass communication

• Public communication

• Small group communication

Components in Communication

1)

Role taking

​

Fill in the Blank

Email, blogging, instant messaging, posting or chatting on social network are the examples of _________ communication.

Components in Communication

2) Previous Communication
Experience

The previous interaction will
shape the basis of how you
communicate in similar
context in the future

3) Communication
Channels

4) Cultural
Influence

An organisational
Cultural will frame
our communication
with both within and
outside organisation

5 ) Communication
Relationship

⬗

The perceived social
hierarchy between
communicators will
shape the
communication

⬗

Social hierarchy can be
determined by age,
educational background,
family background,
position and etc