QA Test - THT 23/04

Multiple Select

Which of these options are part of the QA Form? (Multiple selection)

• Compliance Critical.

• Business Critical.

• Business Intelligence.

• Compliance Intelligence.

Multiple Select

If a deflected player comes through the GDPR Deletion bot, asking about the next update, we should:

• Send the "Unrelated to GDPR FAQ"

• Give our usual answer about the next update.

• Redirect the player to the Gameplay BOT.

• None of the options is correct.

Multiple Choice

If a RA was locked by mistake and support unlocks the account and recovers it to the owner, what should we do if the same RA requests a TA?

• Send the player to the Account Check bot.

• Ask the player to contact us from a different RA that hasn't been compromised in the past. 

• Leave a private note specifying the case and move forward with the LA process without sending to the Account check bot.

• Leave a private note specifying the case and move forward with the LA process by sending the player to the Account check bot.

Multiple Choice

During an account recovery you receive a ticket with an inactivated season pass in the inventory, the next step would be:

• Escalate the ticket to the GMs so they can transfer the inactivated season pass with the tag esc-tools mandatory.

• Give our usual answer about the next update.You tell the player to first donate the season pass for us to be able to proceed with the account recovery.

• Revoke the inactive season pass from the requested account and donate it to the new Supercell ID.

Multiple Choice

In a LA case, you notice the contacting account is 13 years old and the target account 12 years old. What should be the correct action?

• Leave the account with the current age because we do not convert U16 accounts.

• Convert the contacting account to U13.

• Convert the target account to U16.

• Continue with the procesure without any conversion.

Multiple Choice

What is the main focus of the Player Critical markdowns?

• Focuses on the important from the player's view, like resolving the ticket correctly.

• Focuses on the actions that can lead to legal issues against Supercell.

• Focuses on the information directly checked by Supercell to define if the agent resolved the player's request or not.

• Focuses on the incorrect data collection regarding the Tagging system.

Multiple Choice

You receive a ticket with the an account that has Conflicting sessions from private IPs, what should be the process to follow?

• You keep doing the main process as the IPs are private and don't need any further check.

• You start the compromised account recovery process.

Multiple Choice

You got a markdown in Business Intelligence, does that markdown affect your QA Score?

• Yes.

• No.

Multiple Choice

A player is contacting us on a Helpshift ticket because he wants to refund a purchase made on the Supercell Store because he changed his mind, what would be the next step?

• Reassign the ticket to the Supercell Store queue (e.g. SC Store [Language] (Async)) without taking any other action in the ticket.

• You redirect the player to contact us via the web help contact form by using the UP - SC Store - Generic Store - Related Inquiry.

• Redirect the player to contact us via the web help contact form by using the UP - SC Store - Redirect to Web HelpUP - SC Store - Redirect to Web Help FAQ example

• Redirect the player to contact us via the web help contact form by using the UP - SC Store - Official Purchase Channels UP - SC Store - Official Purchase Channels FAQ example.