Social Skills 8th Period

Multiple Choice

Good ___________ are important workplace skills that help you communicate or talk will all types of people, including managers, coworkers and customers.

• Technical Skills

• Interpersonal Skills

• Time Management Skills

• Organizational Skills

Multiple Choice

These are all good rules for ____________.

i. Separate your feelings from your actions

ii. Stay calm

iii. Wait until you are calm to respond

iv. Write down your emotions

v. Stay positive

• Making Friends

• Appropriate Contact

• Social Skills

• Controlling Your Emotions

Multiple Choice

In order to learn how to control your emotions you need to learn to separate your emotions from your ________________.

• Thoughts

• Actions

• Desires

• Anger

Multiple Choice

It is important to know when it is okay to socialize. the following situations are examples of times when it is okay to socialize at work. One example does NOT belong in the list. Which one?

• During breaks

• Waiting for a meeting to start

• When you see a coworker working at his or her desk

• Passing someone in a hall

Multiple Choice

When socializing with your manager or boss, there are some things you should NOT talk about. Which of the following situations should you NOT discuss with your manager or boss?

• Last night's football game

• Your relationship problems with a friend or significant other

• A story you heard about in the news

• The weather

Multiple Choice

Networking or forming professional or work-related relationships with other people, is an important part of socializing at work. Which of the following is a benefit of networking at work?

• Receive and share ideas

• Learn about new opportunites

• Increase business

• All of the above

Multiple Choice

One of the first rules of socializing at work is when you are around new people you do not know, don't be afraid to ___________ yourself.

• Introduce

• Talk about

• Discuss

• Promote

Multiple Choice

What is the best way to handle conflict in your life?

• Be aggressive

• Be deferring

• Be assertive

Multiple Choice

True/False? You should always manage relationships for the better good.

• True

• False

Multiple Choice

True/False? Always be opened minded in the workplace.

• True

• False

Multiple Choice

Should you always have appropriate contact in the workplace?

• Yes

• No

• I don't care

Multiple Choice

Which is the act to better control your emotions.

• Stay calm

• Lose control

• Leave work

• Call your mom

Multiple Choice

Some people find it uncomfortable to socialize with their bosses mainly because...

• They won't have anything in common

• Difference in rank

• Shyness

• Worried they will be yelled at

Multiple Choice

In order to help a customer you should be very patient, calm, and...

• At work

• On time

• Cheerful

• Have a degree in customer service

Multiple Choice

True/False? If you show respect to others, they will NEVER show respect to you.

• True

• False

Multiple Choice

True/False? If you are unsure when to socialize, it never hurts to be friendly.

• True

• False