Lesson 6. Conflict Management

Multiple Choice

What is a natural consequence of interactions according to the text?

• Positive conflict management

• Avoiding conflict

• Conflict

• Conflict resolution skills

Multiple Choice

Which conflict management strategy involves separating the person from the problem?

• Base agreement on objective criteria

• Generate a variety of options

• Focus on the issues not intent or personal position

• Prepare for failure before it happens

Multiple Choice

What is the rationale behind the dress code policy in the clinical setting?

• To create a prison-like environment

• To look like professionals

• To control everyone's appearance

• To limit personal expression

Multiple Choice

What is the consequence of not following the dress code policy in the hospital?

• Receive a warning

• Leave the unit

• Stay in the clinical setting

• Change the policy

Multiple Choice

Which conflict management strategy involves focusing on the issues and not intent or personal position?

• Base agreement on objective criteria

• Prepare for failure before it happens

• Generate a variety of options

• Separate the person from the problem

Multiple Choice

What is the teacher's approach to resolving the conflict in the text?

• Maintaining a neutral tone

• Tolerating the student's attitude

• Ignoring the student's frustration

• Lecturing the student

Multiple Choice

What is the outcome if the student refuses to remove jewelry and nail polish in the clinical setting?

• Change the policy

• Receive a warning

• Stay in the clinical setting

• Leave the unit

Multiple Choice

Which conflict management strategy involves generating a variety of options?

• Prepare for failure before it happens

• Focus on the issues not intent or personal position

• Base agreement on objective criteria

• Separate the person from the problem

Multiple Choice

What is the teacher's response when the student refuses to comply with the dress code?

• Ignore the situation

• Offer alternative solutions

• Insist on immediate compliance

• Agree with the student

Multiple Choice

Why should conflicts be dealt with promptly according to the text?

• To encourage resolution

• To create tension

• To let them fester

• To avoid conflicts altogether