Recap Day 4

Daily Recap
Day 4

Multiple Choice

Was payment collected from this customer?

• Yes

• No

• Partially

• Unsure

Categorize

Options (4)

Match the order State with the explanation.

CANCEL_WAIT

CONVTED_TO_JOBS

PAID

CANCELLED

Multiple Choice

Looking at the original estimates and the available tracking information,

was the customers order delivered on time?

• Yes

• No

• Unsure

Dropdown

​ What is the LDD for this customers order?

​ ​

Select answer

Multiple Choice

Our customer Jerry Smith needs his order as soon as possible for his daughters wedding coming up very soon.

He already ordered it with the fastest shipping available, but it still won't arrive on time.

After checking, the order has not shipped yet. What can we try to do for Jerry?

• Place a reorder

• Submit an Expedite Request and set proper expectations

• Cancel the order

• Refund the shipping since we know it won't arrive in time

Multiple Choice

How many cards did this customer order?

• 25

• 100

• 50

• 1

Multiple Choice

What size card did this customer order?

• 5x3

• 3x5

• 5x7

• 2x5

Multiple Choice

Is this order in a State where it can be cancelled?

• Yes

• No

• Possibly

• Unsure

Multiple Choice

Is this order in a State where it can be cancelled?

• Yes

• No

• Possibly

• Unsure

Dropdown

​ Why can this order be cancelled?

​

Select answer

Multiple Choice

Is this order in a State where it can be cancelled?

• Yes

• No

• Possibly

• Unsure

Multiple Select

What Order Change Request options do we have available for customer orders?

(Select all that apply)

• Cancel their order

• Upgrade the shipping method

• Change shipping address

• Change order quantity

Multiple Choice

If the contact is order related, which widget will you enter the Order Number within your case?

• Case Details Widget

• Contact Details Widget

• Order Details Widget

Dropdown

​ Customer called in stating that their order arrived later than what they were promised during checkout. Looking at the customers LDD and the tracking, was the order in fact late?

​

Select answer

Multiple Choice

Now that we have confirmed the order was late,

what does the Accommodations Tab say we can do for the customer?

• Issue refund for ALL shipping charges in the entire order

• Nothing, it was late but the order was still received

• Issue GC for the full order

• Issue GC for all shipping charges related to the late product