Telephoning

Pelatihan Fasilitator Digital (PFD)
GTA-KOMINFO

Tugas 8

Dibuat dan Dimodifikasi oleh
Eka Irianti, S.Pd.
SMAN 4 TAKALAR

How To Make A Call

English Literature_Grade XI

Telephoning

Contents

01

Who do you call?

02

The Calls

Aaron Clark

Who do you call?

Project manager of

Diamond Hotel

Juliana Silva
Your bestfriend

Claudia Alves

Receptionist of De Luna

Cafe

Olivia Wilson

Your Sister

A

B

C

D

Making Calls
In the Beginning Calls

During calls
In the End

Receiving Calls

When you can't hear someone

When you don't understand what
someone says

When you want to correct what
the other person has

Checking that you understand
somethin

Putting a Caller on Hold

Offering to Take a Message from a
Caller

When the person you are calling is
not in

Offering to talk to other person

Offering Caller to leave a
Message

Caller doesn’t want to leave
message.

Apologizing after Dialing a Wrong
Number

Telling a Caller He/She Has Got the
Wrong Number

Hello!
Making Calls

Hello, It’s Nanda, Is it Ari?

Hello, It’s Nanda, Is Ari there?

Good Morning!

Good Afternoon!

Good Evening!
May I speak to Mr. Bates, Please?

May I speak to the manager, please?

May I have the Account Department,
please?

Hello!
Receiving Calls

Hello, It’s Nanda, Who is this?

Hello, Nanda speaking?

Good Morning!

Good Afternoon!

Good Evening!
Hello, it’s Nanda from Jaya Nusantara Teknik.
May I help you?

Good morning/ afternoon. Nanda from Jaya
Nusantara Teknik. What can I do for you?

Ending Calls

Good Bye!

Bye!

See you!

· It's been a pleasure talking to you. Bye now.
· Thank you for calling. Good-bye.
· Can we continue this later? I have a call on
another line.
· Could we continue this later? I have a meeting
right now.
· Excuse me, can I call you back? Something
urgent has come up.
· Excuse me; I'm in the middle of something. Can
I call you back?

"I'm sorry, I didn't get that.
Could you say it again,
please.”

"I'm afraid I don't follow you.
Could you repeat it, please.”

"I'm sorry, I'm not sure I
understand. Would you mind
explaining it again, please?”

"Actually, it's 16, not 60."

"I'm sorry, but I think there's
been a misunderstanding.
The payment's due next
week, not next month.”

"I'm sorry, but that's not quite
right.."

During The Calls

"I'm sorry, could you speak
up, please?”

"I'm sorry, I can't hear you
very well

"I'm sorry, the line's bad –
could you repeat what you
just said

When you can't hear someone

When you don't understand

what someone says

When you want to correct what

the other person has

Thank you