Untitled Lesson

Private or confidential information & Author removal requests

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Multiple Choice

All of these are needed to be included for Support Ambassadors to remove reviews or response, except.

• They get written confirmation of this request through email or messaging

• Verbal confirmation is provided by both the Host and Guest.

• The author is notified that the review cannot be reinstated after it is removed

• Both parties are informed that Airbnb has removed the review/response, per the author's request

Multiple Choice

Message Thread should not be used to determine whether consent has been given by the Author.

• True

• False

Multiple Select

Chose all the Help Center Articles that users can utilize to learn more information about review dispute.

• https://www.airbnb.com/help/article/32

• https://www.airbnb.com/help/article/3582

• https://www.airbnb.com/help/article/376

• https://www.airbnb.com/help/article/1967

Multiple Choice

Can an Author edit a review after it gets published

• True

• False

Multiple Choice

Can a Support Ambassador remove a review on behalf of an author?

• True

• False

Multiple Choice

We can reinstate a review which was removed upon the author's request.

• True

• False

Multiple Choice

Reviews can be edited/removed if the content contains identifying or confidential pieces of information below, except:

• Websites or social media details

• Residence Paint Color

• Full name (first name + surname are identifiable)

• Bank account and/or card information