Gatekeepers

Open Ended

What is your definition of a gatekeeper?

Open Ended

What is your new definition of a gatekeeper?

Multiple Choice

Which of the following is considered an individual related Gatekeeper?

• Company IVR

• Spouse

• Manager

• Executive Assistant

Multiple Select

Which of the following are considered business related Gatekeepers?

• Company IVR

• Spouse

• Manager

• Executive Assistant

Multiple Choice

Which of the following is considered an IVR related Gatekeeper?

• Company IVR

• Spouse

• Manager

• Executive Assistant

Multiple Choice

Choose the sentence that is a Customer Service Approach.

• I am looking to reach Arnold, please transfer me to his extension.

• Hey there! Hope you are doing well and thank you for answering my call. It has been a busy day today, sure it has been the same for you. Can you please transfer me to Arnold.

Open Ended

Flip the Switch! Transform this Sales Approach to Customer Service. "Hello, transfer me to David."

Multiple Choice

Which of the following are considered Ego Pump Phrases?

• It sure sounds like you know a lot about your company!

• Wow! You have been very insightful in this matter!

• I strive to learn from people like you!

• All of the above.

Word Cloud

Where or what tools are helpful when doing research?

Match

Match the following

• CEO

• CFO

• Marketing

• Engineer

• Compliance

This would help increase Revenue.

This would help reduce costs.

This would help reach a wider audience.

The value prop would reduce workload.

This would help with CPNI

• This would help increase Revenue.

• This would help reduce costs.

• This would help reach a wider audience.

• The value prop would reduce workload.

• This would help with CPNI

Multiple Choice

Does it make good business sense to tailor your pitch based on the job title?

• No

• Yes

Poll

Have you ever scored a lead on a Follow up call?

• Yes

• No

• NA

Multiple Choice

What did the previous slide talk about?

• Offer something of value

• Use the right timing.

• Ask for a referral

Open Ended

Tell one take away from this session.