AHLEI

Multiple Choice

Which of the following should employees do when using the property's facilities

• Remember that guest use of the facility should always come first

• Follow property guidelines when booking or using facilities

• Both of the above

Multiple Choice

When you are weighing and measuring ingredients

• Leave the packaging on the ingredients

• pack ingredients down in the container

• Sift lumps from ingredients before measuring

Multiple Choice

Which of the following has the potential to bring in more business to your property

• Guests' stories of excellent service

• Giving guest their space and not talking to them too much

• Telling guest you think they should come back to the property

Multiple Choice

How are you a key part of your properties security system?

• You can look for unusual situations

• You can act as security personnel

• You can use cameras to watch guests in public area

Multiple Choice

What should you do if you are unable to resolve a guest complaint?

• Apologize to the guest but explain there is nothing you can do

• Challenge the guest to come up with a fair resolution

• Immediately contact your manager

Multiple Choice

When might you encounter a BEO ( Banquet Event Order) during your workday?

• When doing Inventory

• When yield testing meats

• When cooking food for banquets or other functions

Multiple Choice

You can protect yourself from bloodborne pathogens by:

• reusing latex or nylon gloves

• washing your hands and skin immediately after contact with bodily fluid or objects that might be contaminated and reporting the incident to security

• wearing protective mask

Multiple Choice

When is it especially important for employees on duty to wear full uniform

• When in the presence of coworkers

• Whenever they are in a public area

• During peak business hours

Multiple Choice

Which of the following hand washing techniques should you follow?

• Wash your hands in the same sinks used for prepping food

• Wash your hands after using the restroom but not after eating or drinking

• Wash your gloved hands as thoroughly as you would your bare hands

Multiple Choice

A common rule about plate presentation is that the entree should be placed at what position

• 12 O'Clock

• 9 O'Clock

• 6 O'Clock