Effective Communication

Effective Communication

in the Workplace

Learning Objective

●understand the importance of effective communication


●identify different types of communication: verbal, non-verbal,
and written


●develop skills for clear and professional communication


“Communications is the No. 1 skills gap across major cities in the United States.” 



Jeff Weiner, CEO of LinkedIn


What is workplace
communication?
Workplace communication
is the exchange of
information between
employees in a work
environment.


Why is it important? Good
communication:

1.

makes sure employees
have the information
they need to perform
well


2.

builds a positive work
environment


3.

eliminates inefficiencies. 


Types of Communication

●verbal- spoken words used in conversations, meetings,
and phone calls
(can be formal, informal, or both)

●nonverbal- body language, facial expressions, and
gestures


●written- emails, reports, letters


Verbal

●be clear and concise


●be careful of body language


●watch your tone: volume, projection,
intonation, and word choice (think about your
audience)


●practice active listening


Friends

Open Ended

What do you notice about the way Ross is speaking?

active listening

●Give full attention


●don’t be thinking about what
you are going to say


●avoid interrupting


●show positive body language


●when making your reply
rephrase what was said


●and ask open ended questions


Nonverbal

●body language 


●facial
expressions


●nonverbals cues


Nonverbal examples

●handshake


●your posture


●clothing


●smiling


●open arms


●subtle gestures (the opposite of Ross)


●eye contact


●proximity (how close you are to the
person)


●

Open Ended

Given two examples of nonverbal communication.

Written

●written communication is professional and

appropriate - including emails.


●emails should have: a clear, subject line, a polite

salutation, and a concise message


●Use proper English, correct grammar, spelling, and

punctuation.


● Be careful with your word choice and tone 


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questions?

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Work Cited

Career and Technical Education. “The Ultimate Guide to Soft Skills in the Workplace: Communication.”

Coursera.”Why is workplace communication important? And How to improve it.
https://www.coursera.org/articles/workplace-communication Accessed October 18, 2024

Emerson, Mary S. “8 Ways You Can Improve Your Communication Skills.” Professional & Executive Development-
Harvard Division of Continuing Education.
https://professional.dce.harvard.edu/blog/8-ways-you-can-improve-your-communication-skills/Date accessed October 18,
2024

New Season Education Services. Effective Communication in the Workplace Presentation | Career Exploration. Date
Accessed October 18, 2024

Teen Tech University. Soft Skills for Career Readiness, Exploration, Success - Workplace Communication. Date accessed
October 18, 2024

Transition Life Skills Curriculum. “Effective Workplace Communication.” Date accessed October 18, 2024