20212-2007 Customer Service-Telephoning ปวช.3/1 ตป.

a. You can say O is zero.
b. You can say all the numbers separately like this.

08–7644–3638 is oh–eight–seven–six–four–four (double four)–three–six–three–eight.

c. You can say the area code and the telephone number

0–5520–3029 ext. 143 is zero five–five–two–zero–three–zero–two–nine extension one–
four–three.

d. If you are in Canada and you need to call your friend in Thailand, you must

dial the international access code (Canada = 011), a country code (Thailand = 66),
area code (Phitsanulok = 055) and telephone number (302029).
(Phitsanulok = 055) 011–66–055– 302029
is oh–one–one–six–six–oh–five–five–three–oh–two–oh–two–nine.

Hello, I’m Prapan from Toyota.
– Good morning, Rido Sound.
– Good afternoon, Srisuda speaking.
– Good morning, Sawatdi Bookstore. Boonme’s speaking.

– Who’s speaking, please?
– Who’s calling, please?
– Can I have your name, please?
– May I have your telephone number, please?
– What’s your telephone number?
– Could you tell me about the bus schedule tomorrow?

– Hold the line, please.
– Wait for a moment, please.
– Would you like to hold on a second?
– Just a moment, please.

– Shall I put you through to Miss Somsri?
– I’ll connect you with Mr. __________.
– I’ll put you through to Mr. __________.
– I’ll try to transfer you.
– I’ll put you through.

– Can you tell me your number again?
– Not too fast, please.
– Would you speak slowly, please?
– Would you say that again, please?
– Sorry. you’ve connected the wrong number.
– Can you repeat it again? I can’t catch your words.

– May I leave a message?
– Can you take a message, please?
– Can you tell her who’s calling, please?

– Would you like to leave a message?
– Would you like me to give her a message?
– Can I take a message?
– Can I tell them to call you back?

A : Can I speak to Ruth Benze, please?
B : I’m sorry, he’s out at the moment. Can I take a message?
A : Can you tell him that Santi will call him again tomorrow morning?
B : Alright.

A : Can I speak to Jintana, please?
B : Sorry. Jintana isn’t here at the moment. Would you like to leave a message for her?
A : Yes, please. I’d like to know the date of the next shipment.
B : OK. She’ll get your message.
A : Thank you.

Ant : Tue, I’m busy at the moment. Can you call me back later tomorrow?
Tue : No problem. I’ll be in the office all day.
Ant : I think you have my new telephone number.
Tue : Hold on a second. Let me check.
It’s 08–5879–2348. Is that right?
Ant : Yes, that’s right.

A : Can I speak to Mrs. Mouth, please?
B : One moment, please. I’ll put you through to her now.
A : Thank you.

A : Can I speak to Lawiwan, please? She’s in the marketing department.
B : Do you mean Jareunpon?
A : That’s right. Could you put me through, please?
B : Certainly.
A : Thank you.

A : Hello. May I speak to Saowapak, please?
B : I’m sorry. She’s just gone out. Who’s calling, please?
A : Sirima speaking.
B : Would you spell your name, please?
A : Sirima. S–I–R–I–M–A. Can I leave a message?
B : Yes sure.
A : Please tell her to call me back. Thank you.
B : You’re welcome.

Onapa : Good morning. Onapa speaking.
Maitri : I’m Maitri from Krabi.
Onapa : Would you say that again, please?
Maitri : My name’s Maitri from Krabi.
Onapa : You speak English very well and your surname, please?
Maitri : Rattanasan.
Onapa : Just a moment. Would you speak slowly, please?
Maitri : R–A–T–T–A–N–A–S–A–N. Rattanasan. Is it clear?
Onapa : Yes. May I help you?
Maitri : I would like to see your manager tomorrow morning.
Onapa : I will make an appointment tomorrow morning.
Maitri : Thank you. Good bye.
Onapa : Good bye.

Direction : Answer the questions from the information in Dialogue 7.

1. Who is the caller?
...............................................................................................................................................
2. Who is the receiver?
...............................................................................................................................................
3. What does the caller want to do?
...............................................................................................................................................
4. Who can speak English well?
...............................................................................................................................................
5. Where does the caller live?
...............................................................................................................................................

Direction: Write the numbers in English.

1. My telephone number is 0–5521–7921.
...............................................................................................................................................
2. My extension in the office is 180. (Telephone number is 302030.)
...............................................................................................................................................
3. The area code for Phitsanulok is 055. (Telephone number is 223536.)
...............................................................................................................................................
4. The fax number is 0–5522–3029.
...............................................................................................................................................
5. My country code for Thailand is 66. (244–5836–Thailand–Phitsanulok 055 from Canada)
...............................................................................................................................................

Multiple Choice

1. What should you say if you cannot hear someone clearly?

• a) May I take your message?

• b) Would you say that again, please?

• c) Could you put me through?

• d) Shall I transfer your call?

Multiple Choice

2. What is the correct way to say the telephone number 0–9876–5432 in English?

• a) Zero nine–eight–seven six five–four–three–two
  

• b) One nine–eight seven–six five four–three two

• c) Ten nine–eight seven–six five–four–three–two

• d) Two nine–eight–seven–six five four–three–two

Multiple Choice

3. If someone says, "May I leave a message?" What should you reply?

• a) Would you like to hold on?
  

• b) Please repeat it again.

• c) Yes, sure.

• d) Sorry, wrong number.

Multiple Choice

4. What should you say to connect a caller to another person?

• a) Hold the line, please.

• b) Would you say that again, please?

• c) I’ll put you through to

  Mr. Somsri.

• d) Not too fast, please.

Multiple Choice

5. If you are in Canada and want to call Thailand, which code do you need to dial first?

• a) 055

• b) 011

• c) 66

• d) 302029

Multiple Choice

6. Which sentence is correct if someone is busy?

• a) I’m sorry, he’s out at the moment. Can I take a message?

• b) Who’s calling, please?

• c) May I have your telephone number?

• d) Let me put you through.

Multiple Choice

7. In the dialogue, what does "extension 143" refer to?

• a) A phone number

• b) A department

• c) A direct line in

  an office

• d) An area code

Multiple Choice

8. What is the proper response to "Who’s calling, please?"

• a) I’d like to leave

  a message.

• b) My name is

  John Smith.

• c) Please hold

  the line.

• d) May I speak to Somsri?

Multiple Choice

9. If a caller says "Could you spell your name, please?" How should you respond?

• a) I’ll put you through.

• b) R–A–T–T–A–N–A–S–A–N.

• c) Sorry,

  wrong number.

• d) May I take a message?

Multiple Choice

10. What does "Just a moment, please" mean?

• a) Please call me back later.

• b) Please wait

  a short time.

• c) Sorry, I didn’t catch that.

• d) Please say that again.