Email Etiquette

Email Etiquette

The Basics

How to write, format, send, and receive
professional email communications

Word Cloud

Email is used for MANY different things. When you hear the term "email" what word(s) come to mind?

Email Etiquette - Defined

What is Etiquette?

Email etiquette is an established set of rules and guidelines for how people in general should communicate between one another, digitally.

Open Ended

Brainstorm #1

What type of situation may arise, or would be the most common, that would lead you to email either your teacher, principal, guidance counselor, or other professional?

Open Ended

Brainstorm #2

In addition to etiquette, there are several things that you should ALWAYS include in an email. List 2-3 that you can think of right now.

Open Ended

Brainstorm #3

There are many other things that should never be included in an email. Give 2-3 examples of what you should not include in an email, and a brief explanation of why.

Email Formatting

First Impressions... AGAIN!

1. Always be aware of how you are representing your virtual self

2. Sending unprofessional emails is the same as being unprofessional in real life

3. You never get a second chance at a first impression

​Non-
Negotiable Email Elements

​2. Salutation

​1. Subject

​3. Body

​4. Closing

​5. Signature

Non-Negotiable Email Elements

​1. Subject

​DIRECT

​CLEAR

​PREVIEW

​<7WORDS

​URGENT?

Non-Negotiable Email Elements

​2. Salutation

​START

​PERSON

​DEAR...

HELLO...

'TWIMC'

Non-Negotiable Email Elements

​1. Subject

​

​

​

​

​

Non-Negotiable Email Elements

​3. Body

​THE WHY

​SAY IT

RULES

LINES

NO TABS

Non-Negotiable Email Elements

​4. Closing

​SIMPLE

​PROFES.

THANKS

THEMED

FOLLOW

Your name

Contact info

Place of

employment

Job

description

Other info as

deemed
necessary

Non-Negotiable Email Elements

​5. Signature

​YOU

​CONTACT

DETAILS

SAME

BUS. PRO

All Together

The Following Are
POOR Email Examples

Multiple Choice

Which of the following is the primary issue in this email?

• Lacking a Subject

• No Salutation

• Wrong Closing

• Signature Errors

Multiple Choice

Which of the following is the primary issue in this email?

• Lacking Signature

• Incorrect Tone

• Unnecessary Info

• Too Vague

Multiple Choice

Which of the following is the primary issue in this email?

• Too Vague

• Missing a Subject

• Grammatical Errors

• Signature Errors

Multiple Choice

Which of the following is the primary issue in this email?

• Too Vague

• Improper Tone

• Subject Missing

• Unnecessary Info

Multiple Choice

Which of the following is the primary issue in this email?

• Signature Error

• Details Missing

• Too Vague

• Wrong Subject

Sending Attachments

Formats such as .DOCX, .XLSX, and other application specific files may not open if your recipient does not have those applications.

Specific Formats

PDFs are the 'Go To' for email attachments

They are able to be opened by any device and any service

Universal Format