Unit 1 - Introduction

Unit 1 - Principles of Person-Centred Care for Pharmacy Technicians

By James Firth

Poll

Who has heard the term person-centred care previously?

• Yes

• N

Word Cloud

How can we demonstrate person-centred care as a pharmacy technician?

Principles of Person-Centred Care for Pharmacy Technicians

“The aim of this unit is to enable learners to develop knowledge and understanding of person-centred approaches, including communication in pharmacy services. The unit also covers the role and responsibilities of a pharmacy technician in relation to safeguarding.

As a pharmacy technician, you will interact with colleagues, patients and multi-agency professionals, so you will need an underpinning knowledge and skillset that includes effective communication, person-centred approaches and safeguarding in pharmacy services.

You will study the main purpose of effective communication and the importance of developing techniques for interviewing and managing challenging situations, alongside the wider responsibilities that are part of the role. You will explore factors that influence the need for diverse, person-centred approaches, such as environmental, cultural, religious and physical/learning disabilities. Challenges that you may encounter will be discussed, along with appropriate responses and further signposting in order that needs are met adequately. Duty of care will be observed and you will have the opportunity to develop your safeguarding skills.”